Customer Ratings & Reviews

Excellent price and product. Adds on are a bonus for the buy.

Service was quick and simple. And the laptop is great!!

Just what I was looking for to be online and surfing the net.

I did not like the service because the price for HP PC increased within a weeks.

I love it!!!!!!!!!!!¡¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good quality great price for it ..................

I enjoy this product it has everything that I need for basic necessary.

About 4 months after I purchased this laptop, the fan/cooling system started to fail. When I turn on the computer I get a message/warning that the "cooling system is not working and HP is recommending not to use the computer". Then if I use it would shut down automatically in the middle of a task. I used it only for websearch and checking my emails. I went to Best Bay and was told to reach out to HP since i am within the one-year warranty. I called customer service 3 times, was transferred to technical, then warranty department, spent 2 hours on the phone and was finally told that they will send me a shipping box to send the computer out for repair. The repair was supposed to take 8-10 business days after they received the shipping. I was not happy with this solution because I purchased a new computer to avoid headaches like that. Anyway, I agreed to send it for repair. I received the shipping box later than what they told me, then I packed everything per the instructions inside the box and once again described the issue in writing in the provided form. Then drove to UPS store just to find out that HP did not send me a "return shipping label" and I had to pay if I wanted shipped out. I reached back to cust service, they "escalated the issue" again and I havent heard from them. I do have a phone number and email address to a supervisor in their tech dept. but I have not been able to each him. As i type this long review, I know that the computer will turn any moment so just to wrap it up... huge headache for a person who wanted a new computer for simple tasks and who does not have the free time to spend on phone conversations and driving to shipping stores. I do not recommend this product

Perfect for what I needed. Online classes and zoom meetings

I like this computer. I also have a chromebook, but this one works with windows.

Very good.................................................

Product is as advertised and as other reviews state. This is a base model that my son will use for his entry into College

I bought this laptop in an emergency situation. It seemed to fit what I needed but it didn't hold up. It charges slow, shuts down for no reason and ultimately wasn't worth the money. I've had it less than a year and it quit charging completely. I'll have to spend more money to get a better computer.

Touch Screen is a nice size, but display is too dark and grainy.

Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It seems to of been a good choice for what we needed it for

Does exactly what i need it to do having no problems

Nothing extraordinary. It is functional as a basic computer.

Great product and would highly recommend to anyone

I really like this laptop. Worth buying this in budget.