Customer Ratings & Reviews

Slow, doesn't feel very sturdy. I'm not very impressed

I purchased this laptop in “Open Box-Excellent Condition with 1 year of geek squad protection.” While it does not have any visible damage to it, it was filled with food crumbs and dried food particles on the cover and mouse pad. I can’t rate the quality of the laptop yet because I haven’t used it, but I’m furious that I have to clean up someone else’s food mess. I expected better

Expected so much more for it to end up malfunctioning a couple months later. Keys stick and type multiple letters instead of what you typed. Unsatisfied

Over priced,I did not shop enough $100 more would have gotten almost double the performance of this laptop from other sellers.

Not too bad choice considering the price. It works as I expected. Compared to other models, the only that I do not like about HP is the screen fonts and display.

For the price, it does what it needs to. Not the best option out there. A bit slow and picture quality not the best.

The battery is very weak and dies quickly. I know this is an entry level laptop, but you'd expect a bit more from at least the battery.

It’s a good laptop. I just notice that it doesn’t hold a good charge very long. I’m able to do a few things then it’s time to charge.

Not crazy about the keyboard but it works. Had to get someone to assist just to get it working right, after that no problem. Just seems like it could use some upgrades.

The computer is pretty average, keyboard is clunky and makes quite a bit of noise when typing, but it gets the job done when it comes to typing up papers.

Its an ok laptop. ther performance isn't going to blow you away but it get the job done

Does not stay charged long. Nice size but def needs a better battery.

Had it for 2 months and the fan quit. Other than that it's been good for my uses. I work on it and play sims.

Horrible service. Once I received the laptop, I had to call HP Headquarter and after several attempts I end throw in the towel cuz they did not resolve my problem. Finally, after all these efforts I’m still waiting for the original electric cable that never arrived. I don’t recommend this product. Ever!

If I could, I would give this computer and Best Buy 0 stars! I purchased this laptop in January 2024 and here we are in August 2024 and the screen is trashed. My adult daughter has barely used this computer for college! We took it to Best Buy and they said because we did not buy the extended warranty, they could not due anything for us! Unbelievable! This laptop is rated high and only 8 months old, yet they can't even help us. Eight months! for $300, I would expect it to at least last a year or two. The worst part is this laptop is barely been used. She used it maybe 6 times for college recently and that is it. She does not game on it, stream video, nothing. It has never been dropped or impacted in anyway. If I were you, I would steer clear of this junk laptop and also buyer be ware of Best Buy!

Lackluster performance, ok for the everyday user but not for the power user

I haven't had a lot of time to use the product. It seems ok. I am still trying to set it up to my liking.

All the keys will fall apart, don't waste money purchasing it.

It’s nice, but it’s complicated to work. I am use to a MacOs. It will be used for school only.

I hate it because it does not want to work with. My Google wants me to buy Microsoft crap