Customer Ratings & Reviews

Started out great! Purchased in Dec 23 Fast foward to Jan,. Was using it, closed the lid, reopened to use and NO HARDDRIVE! Error code 301. After 30mins with HP service center they want to send it back to service, Will be over a week without the laptop. Should have stayed with DELL

All the reviews that I read prior on this HP laptop were good, so I was so surprised to find that the screen has to be just at the perfect angle to see the correct colors or everything is blurry and the colors are too light. Also, it takes longer than it should to turn on. Not happy with HP!

Very bad customer service. Customer service agent took order over phone and wrote the incorrect address. I called back to inform them and I was assured it was changed and given reference #. Product was still delivered to incorrect address as I never got it. After that delivery notification I made more than 14 calls to Best Buy and went to 2 different stores more than 8 different times as I asked for order to be picked up in store as apparently the address cannot be changed and it was only after one month exactly that I was able to get the laptop

Very nice. Still learning windows 11. For the price its most impressive.

After six months, the laptop will only charge on its side and the machine sounds like it's going to take off and fly away.

Good size and looks amazing has short battery life and is now freezing up I’m so frustrated and annoyed i got this like 3 weeks ago

battery does not last long for a whole school day.

I bought this computer on 4/5/24. I had issues with wifi right away, however I didn't realize the problemw was with the laptop because there were high winds that day and the internet/cable kept going out. The issue persisted and it looks like it's the Realtek RTL8822CE 802.11ac PCIe adapter. Apparently, this adapter is very faulty. I went into the store today, 4/23/24 and they want to charge me $100 just to run diagnostics on it.

I didn’t spend much, so I can’t complain a lot. The display is very poor.

I regret buying this laptop. It was in a “s mode”, therefore I was not able to use it for because I was restricted on what I could access. I spoke with customer service help desk several times and they were not able to assist me after hours of being on the phone speaking with different representatives. I finally suggested taking it to geek squad and was assured that they would be able to remove s mode. Well I wasted another 2 hours, they suggested I get a refund and purchase another laptop. I did get a refund but did not purchase another laptop from Best Buy.

thought it was great, but it jumps to something different sometimes. also, it wants me to upgrade to things i dont understand and makes it hard to continue to do what i am trying to do. i am 77 yrs and like simple.

Item was OK I have no review for this item I will be returning.

I am not happy that the keyboard is so light. I can’t see it! So I use it hardly ever!

Its a great computer very useful for college students

It ok I like it. Alittle.....

10 months in and my laptop is a brick and HP isn’t supporting their warranty. DO NOT BUY! WILL NEVER BUY HP AGAIN! Computer seemed to work fine but when I tried to use the camera and microphone, they were never installed on the computer for some reason. HP wants me to wipe my computer instead of allowing me to go to geek squad and have it repaired.

Not a bad little laptop only issue was i couldn't hard line my internet to it if i wanted to. Which was a issue for a really important test i needed to take. The requirements was a hard line so there was no issues.

I have only had this laptop for a few months and I have had constant issues with it. First, the brightness malfunctioned and I had to call HP to fix it. Then, my microphone went out, which resulted in another phone call to HP. Now, my speakers won’t work. Who knows, maybe next time the screen will go out! I’ve always been a fan of HP, but this laptop is trash and I don’t think I will be buying another.

I tried to download goggle or even firefox as my search engine and it would not allow. I do not like Microsoft Edge, but otherwise the system works well.

Geek squad was very un professional. Girl did not put cord in box had to travel over 30 minutes for cord and back. I just returned everything. She was gossiping with someone else when I asked her she didn’t even pay attention. I will never buy anything here again. I purchased all my appliances over three years ago and expected the same but u all didn’t deliver