Customer Ratings & Reviews

I paid forca technician to come out and repair my computer. I still having window problems, my computer freeze up at times and won't allow me to open any applications. I told the gentlemen from the katy location, if the fix didn't work I would not pay again. My search button want allow me to search. I just in a terrible miss and need help.

It’s okay, not a huge windows fan. It’s slow compared to my Mac.

Average , mediocre, just meets necessities. Only 2 USB ports puts limits on what you can do. Power plug on left side.

The device needs some upgrades to make this laptop perfect.

I was sadly disappointed when something was wrong with this computer. I took it in to our local store and they reordered it but rather than shipping to my home like the first one it was shipped to the store. I did not realize that the store would cancel my order if I didn’t pick it up within a specific period since it was a replacement that had been paid for for some time. I called to let them know I was sending my daughter to pick it up when they explained it had been canceled. So I asked to order it again at the original cyber Monday price to which they said no. I can reorder but cannot have the price of the first computer that did not work.

It came with windows S which wont let you install apps which are not from windows store.

Touch screen has issues already and for the price in not happy

Computer works fine. Wish the screen was a little better quality but it will do for what I need it for.

Started falling apart the day I got it battery would never last more than a couple hours at most and now 3 years later it died would not recommend

Not so impressive but good quality laptop for basic needs

I'll make it simple don't buy it. The keys stick on occasion, and the screen resolution is terrible. And last but not least it's slow very slow. It has a fairly new processor and 8 gigs of RAM, but she sure would not know it. Get an Acer or Asus they seem to make a quality product with the same processes in ram.

I didn’t start the laptop for a few months and after that I tried To use it but I didn’t work anymore, definitely bad experience

Started out great! Purchased in Dec 23 Fast foward to Jan,. Was using it, closed the lid, reopened to use and NO HARDDRIVE! Error code 301. After 30mins with HP service center they want to send it back to service, Will be over a week without the laptop. Should have stayed with DELL

All the reviews that I read prior on this HP laptop were good, so I was so surprised to find that the screen has to be just at the perfect angle to see the correct colors or everything is blurry and the colors are too light. Also, it takes longer than it should to turn on. Not happy with HP!

Very nice. Still learning windows 11. For the price its most impressive.

Very bad customer service. Customer service agent took order over phone and wrote the incorrect address. I called back to inform them and I was assured it was changed and given reference #. Product was still delivered to incorrect address as I never got it. After that delivery notification I made more than 14 calls to Best Buy and went to 2 different stores more than 8 different times as I asked for order to be picked up in store as apparently the address cannot be changed and it was only after one month exactly that I was able to get the laptop

I didn’t spend much, so I can’t complain a lot. The display is very poor.

It doesn’t turn on anymore, unfortunately not usable before one year of usage

battery does not last long for a whole school day.

Good size and looks amazing has short battery life and is now freezing up I’m so frustrated and annoyed i got this like 3 weeks ago