Customer Ratings & Reviews

This is not for me. It won't keep a charge. I change and the next day even if I don't use it for the rest of the day, I have to recharge it It also run hot..

extremely complicated to use mainly because i couldnt download anything unless it was through their app. i tried everything to fix this and it got to the point where it recommended me to start messing around with the computer code. on top of the that the screen just seems foggy not clear at all (this is the best way to describe it)

I bought this laptop but only used it once or twice after purchasing. Then I didn’t use it for a few months. When I tried to turn it on again, it wouldn’t power on at all. Now it’s too late to return it. I’m very disappointed.

HP is a nice brand but this laptop does not have an Ethernet cable outlet & the lid doesn't bend back like it should be able to do because it's a touchscreen.

Loved the computer for the first three weeks until something inside came loose. Also virus scan stopped working. After an hour and a half on the phone with Best Buy they would not help me. BB is great at selling things but once they make the sale they do not care. Currently jumping through hoops trying to get a resolution with HP.

Baught in febuary 2024 lasted until april of 2024 shows cracks thru the led and no physical damage returned unit to geek squad and told me it is damage when there no physical damage called hp and they said they would take care of the issue best buy suppport is bad they just denied any repair

You get what you paid for. Charging adapter no longer works after 1 month of using it. I’m hoping Best Buy can provide me with a new one.

Not even a month and the keyboard has issues with the keys. Low quality

My daughter purchased this laptop and wrote this review. She stated, the laptop is slow, lags, freezes, and grays out the internet, requiring an infinite restart. It forces me to shut down the computer and restart my work all over again. I am not happy with this product. If I could, I would rate it a zero.

Touchscreen kept freezing up and not working. Was upset

My computer just shutdown tonight, while plugged in, and won't turn back on. I have had it less than 30 days but more than the Best Buy 2 week return period. 400 dollars wasted.

Poor quality product. Keyboard doesn't lite in the dark and it is noisy.

Ok computer for the price, but the graphics and on the computer after horrible!

Too sensitive to the touch. And I don't like some of features or

I bought this as a gift and had to return it a few days later due to replacement needed of hardware. Got another one as a replacement and had to return that one 2-3 days later due to trying to log in and it kept resetting back to back everytime I tried to log in. I gave up and just got a refund.

Not a good choice poor keyboard visibility xxxxxxxxx

Buyers Beware!!! never ever buy open box from best buy. They sell piece of trash in the name of open box. This laptop worked fine for a week and after that won't even hold any charge. Battery will die within 20 minutes.

Battery life sucks not happy about that!!!!!!!!!!!

The laptop has a mind of its own, difficult to use

Very slow, and doesn’t connect to my printer properly: takes about 10 minutes before it starts printing. My printer prints perfectly fine from my other devices. I am returning this computer.