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Customer Ratings & Reviews

Your price for this item is $398.00
The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 2687 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,687 of 2,687 reviews
  • Rated 3 out of 5 stars

    1966bluecat777

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this seems to be a very good computer. I've owned 2 other HP computers and never had any problems with them. So, I'm hoping to have years of use out of this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sad senior

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy for me to setup . Not accepting a second user . Microsoft is involved and can’t get google chrome to open . Not too happy .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible touchpad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touchpad came jammed, sent it for repair and it came back much worse and on top of that they kept my charger and ive blown up HP support about my charger no response or replacement. Here I am almost a year later and no computer charger. Luckily i can charge it with an old computer charger of mine that i have. I can run my nail on the touchpad and the computer would highlight everything on the screen. It wouldnt be a bad computer if the touchpad wasnt so sensitive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me this laptop turned out to be garbage. The trackpad and keyboard was unresponsive much of the time. I bought this for an elderly person so I usually don't buy cheap stuff. It kept freezing during the setup process. I'm going to pay more to get a decent laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for over a year and it does not really work anymore and has trouble doing simple tasks, but pretty durable since i beat the crap out of it daily

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last order. Had it sent by mail.Have to try 5 to 10 times to turn it on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xxxx

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid this on the black Friday and I am still waiting for it.

    No, I would not recommend this to a friend