Customer Ratings & Reviews

Laptop started making sounds but came to Best Buy and they fixed it for free

I love my HP laptop. The speakers are nice and loud. I love watching movies on it!!

It is good I say go for it, highly recommend and the price is good

Really enjoy my laptop, I like all the updates it’s a plus

Great computer for school! Ordering online was easy and quick

Great dealing and great product. Highly recommended

This is the best computer I have ever bought so far. The colors are amazing also.

Really the best even I don't know that it's a top screen.

Excellent laptop for my daughter who is going into college. She loves it.

Black Friday 250 for it best value for it love it so much

Honestly I wanted to love it, especially since it was an upgrade to the one that was stollen from me. I should’ve read the software features before buying. I used this for work and mainly use Google drive which was inaccessible from the Files folder. I saw a good deal and it was touch screen. The touchpad was extremely sensitive and my laptop had a counterfeit battery and the battery life SUCKED! I bought this “new” no where said it was used or refurbished. So not only did I have to return this and I had to buy a different laptop with less features at a higher price.

I am happy with my purchase. Way better than I expected

This is an amazing product. 10/10 recommend for others!

We liked this product very much Very nice Amazing

Ok computer. Nice and sleek would have given it more stars but their customer service sucks. My daughter dropped the computer on day 42 and HP told me that I’ll have to pay 350 dollars to have is fixed. Why the computer was only 321 with tax.

If you’re seeking a laptop for personal work and to play game, this is not recommended. I would recommend this laptop to do work only

I had this laptop for a whopping three weeks before the screen completely broke. i'm talking LCD shatter when there was absolutely no feasible way it could have happened as the laptop never even left my bedroom and had been sitting on the top of a shelf in my closet completely on its own. geek squad repairs said the parts to fix it would cost more than the laptop itself so they gave me a refund but this will be the last time i buy an HP laptop.

It has come to my attention that this device is experiencing a rapid 1% battery discharge every minute. I recently purchased this device on April 2, 2024. Is this level of battery depletion considered normal for this particular device?

Unfortunately I Have never been able to test this device because it was never delivered in my place and Best Buy did nothing to solve the problem and told me to check it with the police! It was delivered in the wrong address, we told them right away but didn't solved the problem.

This screen was entirely too large for my everyday functional purpose and the keyboard keys were spaced apart incredibly enough that it was odd. Slow processor. I was not impressed and I’m an HP dedicated veteran for life.