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Customer Ratings & Reviews

Your price for this item is $398.00
The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 2684 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,684 reviews
  • Rated 5 out of 5 stars

    Great for the "Old Folks"!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed! I don't do any gaming so this PC is perfect for me. For us "Old Folks" the price was great and very affordable and it was easy to set up and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experience

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really Great product best customer service I ever received thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect for my all my needs and more. The best part about my story is that it was on sale. Thanks to the gentleman from the Geek Squad, he helped me replace and upgrade my old laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product, excellent price, convenient pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .About six weeks after the purchase I can honestly say that the laptop is great buy for the price, ease of online purchase and pickup is a huge plus. No better way to shop for a Black Friday deal and avoid the mad rush in the store. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop had improper cooling. Melting chips

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi card failed within 6 months and almost melted the laptop. Then the main board failed within a year.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tam

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the HP computer, always my go to brand. My only problem is I cant get the free TrendMicro software that came free with it installed. I am having to use hotspot, because internet or wifi is not available on my area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP Laptop is perfect for home, school or business use. The setup is easy and within a short time you have access to all sites. I am in my 80’s and recommend this computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice. I haven’t had any problems so far with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no regrets!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent condition, like new! We need a personal computer for daily use, really the best for this price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my Hp laptop is working great. Buying it and the conversion from my old laptop was easily and quickly handled by the staff at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this computer was a great value for the purpose. My daughter needed a reliable computer to transition from high school to college and this was a win.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 15.6" Touch-Screen Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this HP Laptop to use for our HOA work. We needed a dedicated computer for Park Card Access to our neighborhood private park. Also for communications to and from our homeowners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his new laptop. He’s been wanting one for a while now since he only uses his work laptop. Features are great and can’t wait to see how well it holds up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still getting use of it. I'm lea rning every day new things and when I need help I can make an app. with the GEEK SQUAD and they show me what to do to fix it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Personal and Professional Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has been very good so far but the mouse has been moving around on its own now but overall, it is a great laptop for personal and professional purposes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast cheap unit with touchscreen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing value and great build compared to most other cheaper laptops. The screen hinge is built better than most cheap units so hopefully it will last longer without breaking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for college and for work and YouTube too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for our college freshman

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was exactly as described!! My daughter’s Macbook was glitching and we needed a backup fast! Best Buy had the best deal and the best product. The delivery was seamless and fast!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for my daughter for Christmas. So far no complaints. I was not expecting a great battery life. I almost wanted to keep it for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this same HP computer for only 6 months. It totally died. I went to geek squad and they gave me another machine. Always make sure to fill out your warranty card.

    I would recommend this to a friend
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