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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2690 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the responsive touch screen, ease of use, and performance of this 15.6" laptop. Many appreciate its lightweight design, great price, and sufficient storage. Positive feedback also highlights the commendable battery life and convenient size. While some users noted the fan can be noisy and the laptop may get warm, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,690 reviews
  • Rated 5 out of 5 stars

    Laptop purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great experience at the store. The representatives were courteous and efficient. I’m satisfied with the service and the product that I purchased. Great job. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer I just bought is perfect for wi need it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with product and the super friendly service I received at the store. They were short staffed but with the positive attitudes the employees had, you cld never tell

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good computer. does everyrhungni need it to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love hp laptop except for one issue…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this hp laptop except for one thing. When I download an app a window pops up and says I need to change settings in the App store to be able to open and run an app. I can’t even d/l and install the security software that came with this. Other than this issue…I love the hp laptop! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Salesman was very helpful in the choice. The set-up was very easy to understand, connected to internet in a flash, and my files and photos were instantly transfered.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    READ ME!!!HP 15.6 Intel i3 8gb mem 256gb SSD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great computer memory and SSD wise. Battery life is not great at all make sure to keep it on the charger. If you a purchasing this purchase the best buy warranty if it covers the battery charge. I would ask before you purchase it. I got this for work I have mac but work does not use Apple. It is also touch screen and very sensitive and opens up different programs sometimes. I have never got my Best Buy points I have bought 3 laptops or 4 and other stuff never got one point. ASK ABOUT YOUR BEST BUY REWARDS ITS A SCAM!!! I HAVE NOT BOUGHT ANY STUFF FROM BEST BUY BUT FOR THIS ONE I HAD TO. IF YOU CAN GO SOMEWHERE ELSE I WOULD. I HAVE REWARDS AT ALOT OF PLACES BUT THIS COMPANY WILL MAKE EXCUSES WHY AND THOSE EXCUSES ARE NOT MY FAULT I DONT CARE TO HEAR THEM. BRING ME RESULTS!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Having Trouble

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop in November during a holiday sale. It first worked perfectly, but then started having troubles. The speaker would make a loud pop whenever I started a video. I changed the speaker settings and it has improved. Then the wifi wouldn't connect so I had to mess with the network adapter, now it works for awhile and then quits again. It crashed one time, so I had to reinstall Windows 11 and start all over again! I don't know if this laptop is refurbished, has old parts in it, or faulty workmanship. Very disappointed in this laptop.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Professional Nurse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will give this computer an A- but I need an upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I w had this thing for years and it is still going. It sat in my car for at least a year. I’ve moved 3 times and lost it multiple times. But even through all the neglect I have given this poor laptop, it is still trucking.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for Work from Home job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice laptop, it was perfect for working!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Very good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD LAPTOP Great price Easy to use Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my laptop its everything i needed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the computer but the battery doesn't last that long, and the display size is a bit to large so it's a problem sometimes to view the page completely.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    balbiani

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Really like this lap top that i got at best buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for what i need. Only had for month or so.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Buyer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast but not compatible with programs I need to install

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    HP computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is too small but computer is great for traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for my daughter. Easy to setup and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Equitable Equation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, effective and economically balanced. A true equitable equation. Best Buy always comes through for individuals, companies and communities alike. Well done.

    I would recommend this to a friend