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Customer reviews

Rating 4.7 out of 5 stars with 2699 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the responsive touch screen, ease of use, and performance of this 15.6" laptop. Many appreciate its lightweight design, great price, and sufficient storage. Positive feedback also highlights the commendable battery life and convenient size. While some users noted the fan can be noisy and the laptop may get warm, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 2,699 reviews
  • Rated 1 out of 5 stars

    The warranty department is useless.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About 4 months after I purchased this laptop, the fan/cooling system started to fail. When I turn on the computer I get a message/warning that the "cooling system is not working and HP is recommending not to use the computer". Then if I use it would shut down automatically in the middle of a task. I used it only for websearch and checking my emails. I went to Best Bay and was told to reach out to HP since i am within the one-year warranty. I called customer service 3 times, was transferred to technical, then warranty department, spent 2 hours on the phone and was finally told that they will send me a shipping box to send the computer out for repair. The repair was supposed to take 8-10 business days after they received the shipping. I was not happy with this solution because I purchased a new computer to avoid headaches like that. Anyway, I agreed to send it for repair. I received the shipping box later than what they told me, then I packed everything per the instructions inside the box and once again described the issue in writing in the provided form. Then drove to UPS store just to find out that HP did not send me a "return shipping label" and I had to pay if I wanted shipped out. I reached back to cust service, they "escalated the issue" again and I havent heard from them. I do have a phone number and email address to a supervisor in their tech dept. but I have not been able to each him. As i type this long review, I know that the computer will turn any moment so just to wrap it up... huge headache for a person who wanted a new computer for simple tasks and who does not have the free time to spend on phone conversations and driving to shipping stores. I do not recommend this product

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery drains very quickly. The screen is a little small

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good hp laptop. was surprised it didn't come with Windows 365.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp computer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My hp computer is working fine so far. One issue microsoft push their software to hard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all aspects of this computer except for one thing. It does not have a cd player.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine, but I didn’t realize that Microsoft was not included in the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running as planned after a week of use. It practically set itself up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product and very nice people at customer Service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works fine except battery life is short.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I needed in a computer. Easy setup and good help with questions .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine so far, have only had it for a few weeks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NIce laptop for the money. Only feature missing is backlit keyboard

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    School laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It ok I like it. Alittle.....

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Get what you pay for I guess.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After six months, the laptop will only charge on its side and the machine sounds like it's going to take off and fly away.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Lacks lighted keyboard. I really need a lighted keyboard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is nice and delicate. I just Wish it had a larger battery capacity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been satisfied with the laptop till now. Quite sturdy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my new computer only having a hard time connecting it to my printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a pretty good laptop for the price i bought it for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP LOP TOP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the product its very remarkable for the price that I paid for.

    I would recommend this to a friend