Customer Ratings & Reviews

thought it was great, but it jumps to something different sometimes. also, it wants me to upgrade to things i dont understand and makes it hard to continue to do what i am trying to do. i am 77 yrs and like simple.

I regret buying this laptop. It was in a “s mode”, therefore I was not able to use it for because I was restricted on what I could access. I spoke with customer service help desk several times and they were not able to assist me after hours of being on the phone speaking with different representatives. I finally suggested taking it to geek squad and was assured that they would be able to remove s mode. Well I wasted another 2 hours, they suggested I get a refund and purchase another laptop. I did get a refund but did not purchase another laptop from Best Buy.

Its a great computer very useful for college students

I am not happy that the keyboard is so light. I can’t see it! So I use it hardly ever!

10 months in and my laptop is a brick and HP isn’t supporting their warranty. DO NOT BUY! WILL NEVER BUY HP AGAIN! Computer seemed to work fine but when I tried to use the camera and microphone, they were never installed on the computer for some reason. HP wants me to wipe my computer instead of allowing me to go to geek squad and have it repaired.

Geek squad was very un professional. Girl did not put cord in box had to travel over 30 minutes for cord and back. I just returned everything. She was gossiping with someone else when I asked her she didn’t even pay attention. I will never buy anything here again. I purchased all my appliances over three years ago and expected the same but u all didn’t deliver

I have only had this laptop for a few months and I have had constant issues with it. First, the brightness malfunctioned and I had to call HP to fix it. Then, my microphone went out, which resulted in another phone call to HP. Now, my speakers won’t work. Who knows, maybe next time the screen will go out! I’ve always been a fan of HP, but this laptop is trash and I don’t think I will be buying another.

This is not for me. It won't keep a charge. I change and the next day even if I don't use it for the rest of the day, I have to recharge it It also run hot..

extremely complicated to use mainly because i couldnt download anything unless it was through their app. i tried everything to fix this and it got to the point where it recommended me to start messing around with the computer code. on top of the that the screen just seems foggy not clear at all (this is the best way to describe it)

I bought this laptop but only used it once or twice after purchasing. Then I didn’t use it for a few months. When I tried to turn it on again, it wouldn’t power on at all. Now it’s too late to return it. I’m very disappointed.

Loved the computer for the first three weeks until something inside came loose. Also virus scan stopped working. After an hour and a half on the phone with Best Buy they would not help me. BB is great at selling things but once they make the sale they do not care. Currently jumping through hoops trying to get a resolution with HP.

You get what you paid for. Charging adapter no longer works after 1 month of using it. I’m hoping Best Buy can provide me with a new one.

Baught in febuary 2024 lasted until april of 2024 shows cracks thru the led and no physical damage returned unit to geek squad and told me it is damage when there no physical damage called hp and they said they would take care of the issue best buy suppport is bad they just denied any repair

Not even a month and the keyboard has issues with the keys. Low quality

Touchscreen kept freezing up and not working. Was upset

My daughter purchased this laptop and wrote this review. She stated, the laptop is slow, lags, freezes, and grays out the internet, requiring an infinite restart. It forces me to shut down the computer and restart my work all over again. I am not happy with this product. If I could, I would rate it a zero.

My computer just shutdown tonight, while plugged in, and won't turn back on. I have had it less than 30 days but more than the Best Buy 2 week return period. 400 dollars wasted.

Poor quality product. Keyboard doesn't lite in the dark and it is noisy.

Ok computer for the price, but the graphics and on the computer after horrible!

Too sensitive to the touch. And I don't like some of features or