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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2690 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the responsive touch screen, ease of use, and performance of this 15.6" laptop. Many appreciate its lightweight design, great price, and sufficient storage. Positive feedback also highlights the commendable battery life and convenient size. While some users noted the fan can be noisy and the laptop may get warm, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 2,690 reviews
  • Rated 1 out of 5 stars

    HP let me down smh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift and had to return it a few days later due to replacement needed of hardware. Got another one as a replacement and had to return that one 2-3 days later due to trying to log in and it kept resetting back to back everytime I tried to log in. I gave up and just got a refund.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good choice poor keyboard visibility xxxxxxxxx

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyers Beware!!! never ever buy open box from best buy. They sell piece of trash in the name of open box. This laptop worked fine for a week and after that won't even hold any charge. Battery will die within 20 minutes.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery life sucks

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life sucks not happy about that!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Huge disappointment!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has a mind of its own, difficult to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow, and doesn’t connect to my printer properly: takes about 10 minutes before it starts printing. My printer prints perfectly fine from my other devices. I am returning this computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT RECOMMENDED AT ALL!! Is been like two months and already experiencing problems, I have to connect it so it can turn on. Very bad quality. Don’t waste your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap feeling keyboard and not high performing.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap feeling - bought this for my son to use for remainder of senior year and into college and he already wants new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop Battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery was bad and had to return. At least the return was smooth. The associate saw the issue and was shocked that the laptop was actually sold in the first place.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so disappointed with this purchase as this MS store is not letting me download any apps like zoom, chrome. The quality of the screen is terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy Set up doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not set up Properly even with help of it expert. Not usable — horrible purchase. Don’t do rider this model or brand. Go with Mac or a different and reliable windows machine

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    i3 just doesn't cut it any more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like HP, and the laptop is perfectly nice, but that i3 processor just doesn't cut it if you want to have more than one program open at a time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price doesn’t match the product. The credit facility too is a scam because it becomes more expensive like more than 100APR. Just having a cash price will do good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is no good, slow like there are too many programs running with no programs installed yet. would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr hopkins

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most un-user friendly computer I have ever owned Microsoft should be ashamed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't the item that I ordered. This is the item that the store tried to give me. It took 2 hours to correct the order.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not realize that it was a laptop that could not download anything. Took it back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop at Best Buy and After 1 week of using the screen went black! It was a loss!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I hate S Mode

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the fact that it won't let you out of S mode. This feature should not be forced on buyers. You cant download other very useful apps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken out of the box

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight out of the box the backspace key doesn’t work. Severely disappointed.

    No, I would not recommend this to a friend