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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2690 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the responsive touch screen, ease of use, and performance of this 15.6" laptop. Many appreciate its lightweight design, great price, and sufficient storage. Positive feedback also highlights the commendable battery life and convenient size. While some users noted the fan can be noisy and the laptop may get warm, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 2,690 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. Not as fast as I had hoped. Large screen with a clear display.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    like it so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven’t gotten to use the laptop too much , but it has been great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Lap top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight with lts of computing power, price was just right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my new computer. Here are things I would change in it's makeup: light up the keyboard, it makes it easier to correctly use it; the touch screen is not easy to use; give people a book on usage, this helps those just learning to use a computer after years of a much older computer; otherwise love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT CUSTOMER SERVICE FROM BEST BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im very pleased with my device and i would also like to thank best buy for addressing my concerns and doing all that was necessary to resolve my issues i would recommend you store to anyone looking for quality equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with my selection of the laptop. I would prefer that all apps purchased were downloaded for me however. I am not comfortable downloading.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for IT Student

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is amazing ! And I got it on sale. The display isn’t the best but using the comparison feature on this site I already knew that. Would definitely purchase again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    1966bluecat777

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this seems to be a very good computer. I've owned 2 other HP computers and never had any problems with them. So, I'm hoping to have years of use out of this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer, great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this computer. Easy to set up, so far reliable. Only issue I have is the keyboard. The letters are not easy to see. Good thing I know how to type!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it January but on the 11th of April, it stopped charging and I’ve tried other chargers but it still doesn’t charge. I’m heartbroken

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is a great machine. My only concern is the keys are hard to read.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For now I'll give it a 5 star. It's a Christmas gift for my daughter, so it hasn't been used yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a different laptop from HP before that could bend back like a tablet, I like this one better.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop on Thursday and brought it back to the store on Monday. I absolutely hated it. 1. Clunky and heavy 2. Tons of bloatware 3. Very loud fan 4. S mode which I found useless 5. Unfriendly user interface 6. Much less memory due to bloatware 7. No obvious F10 key. 8. Very hard to turn off. 9. Dim screen Just don't buy it. I went back to a Chromebook. I haven't gotten it yet but it has to be better than this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good personal computer. I'm glad I bought it for my personal use at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and best choice of purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just perfect for my wife

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love every bit of it purchase it for my wife for her birthday she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great looking. Runs fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Love the silver color. Keys are responsive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MY HP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not what I expected. I assumed it’s.battery life would be longer than about 4 hrs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid, good quality, screen could be brighter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for price. Screen is a little faint. A solid product.

    I would recommend this to a friend