Customer Ratings & Reviews

This computer did the task I needed it to do. The only problem was that I had to turn off some kind of part of it so I could download a program that was not Microsoft’s which slowed it down.

This laptop computer is exactly what I was looking for. I needed a simple computer for presentations and the tech salesperson at Best Buy was very helpful in making my selection.

Easy to set up and use. Touch screen responds well.

does the job, won’t blow you away but won’t let you down

Good laptop had some issues with Geek Squad, required 3 visits.

This laptop is good for average using. Basic web browsing and streaming. I purchased this laptop for work. If you’re doing everyday work, this is great. Anything more and purchase s different laptop.

computer great, the help in the store from the employees - not so much. was one of many waiting and were not even able to ask a question of the 2 people there. i brought the laptop up to customer service and paid and asked my questions there.

Does exactly what i need it to do i love the touch screen

Nice basic laptop decent for school. Average speed

This open box was maybe used an hour or so. Best decision ive made to buy an inexpensive laptop for normal used and to buy it as like new open box was a great decision. Everything works. Its brand new.

Haven't had it 12 hours and already regret buying it. Keyboard is clunky. Horrible color & font for keys. Can hardly read them. Thin lettering/numbering and in faint white over light grey keys, makes it hard to see/read. Runs hot. Left-hand underside just stays super hot to the touch. Horrible sound. Or should i say low sound. I turned volume all the way up and the volume up on YT videos w/ the slider, and it doesn't get very loud. My previous lower budget laptops, and any cheap chromebook i've owned, all have had better sound. How or why this was listed as retail at $450+ is a disgrace. Even on sale at $260ish it's overpriced for how generic it is in quality.

For basic use, this is been perfect for me. I don’t store pictures or anything on my computer, strictly used for browsing the web and maintaining my spreadsheets. It is a bit slow with the processing than I am used to. But using it once a week, I can deal with it for the price tag.

My son needed a laptop, but he's not as responsible as i would like him to be with electronics yet. Ofcourse I added the protection plan just in case. If he makes it through the year i will upgrade him to something else.

Best deal I got from BB and customer services is numerous uno. Coming to the product, my child loved the laptop and performance is as per the description and it is excellent product

Awful computer. I regret buying this, it does not last long in battery life. The touch screen is okay. The clicker doesn't work if you are sitting down. You can't hear it because they put the speaker underneath! Can not load anything and I am sitting in class always ALWAYS behind. Its too late to get a refund and I am so sad. I hate this computer. I have had way better chrome books...

I need a simple laptop now I retired, but need to use 365 a lot. This checked the right boxes, I hope the next Zoom has a wrinkle remover.

Very good, it meets all the objectives pursued in a leptop. I hope to soon acquire another one for my use, since this was for the child in Brazil.

The association and the the store manager Lorraine were very knowledgeable and very helpful during my visit at Best Buy

Exactly what I was looking for in a laptop. Just use for paying bills and searching things on the internet. The lighted keyboard is the best!

This is gift for my nephew, he lives in Australia, she loved it when i gave him