Customer Ratings & Reviews

You can't go wrong with HP. I always buy HP when I need a computer because I know I'm getting a quality product.

I went to buy this in the store at West Little Rock Arkansas. The salesman said that it wouldn’t do anything that I wanted to do, like use Microsoft Office because it was in “S mode”. He said that is why Best Buy sells them so cheap. But this model they have that cost 3 times more would do what I needed. We told him that didn’t make sense because it actually comes with Microsoft Office. Actually, Windows 11 truly is set to something called “S mode”, but it is very, very, very easy to switch out of it. And, BTW everything worked fine without performing that task. I installed Microsoft Office and every single one of my applications without making any changes. It works great.

Dear Best Buy, I am requesting a full refund for the recent Geek Squad service visit. The technician who arrived was completely unprepared — he brought no tools, had no information about repair costs, and told me it would take “about a month” just to diagnose or fix the problem. That is unacceptable. I paid for competent, professional service, and what I received was a vague visit with no action or value. I ask that you please issue a refund immediately in order to avoid any further escalation. Thank you, A.L.

the battery goes dead very quick, i’m starting to think they sold me a refurbished laptop