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Customer Ratings & Reviews

Your price for this item is $359.99
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The comparable value price is $449.99

Customer reviews

Rating 4.4 out of 5 stars with 1875 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers regard the 15.6" Touch-Screen Laptop positively for its reasonable price, user-friendly interface, and ample storage. While many appreciate its touch screen capabilities, some express concerns about its battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 1,875 reviews
  • Rated 3 out of 5 stars

    Does not last

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I’m giving 3 stars bc it stopped working and was like a day after the warranty went out. I was really annoyed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is working fine. Except one thing, the main power button doesn’t light up while running since day one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for simple work and web browsing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop for work, it was a bit slow as i use huge excel spreadsheets. I replaced the HDD that it came with with a SSD, now it works well for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Work Tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement laptop for my broken model. Runs okay, a little slow on the start up. Best Buy quit carryingbthe DELL version like I had before.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Poor battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    poor battery life. The battery life of this computer is very poor.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is poor, the spacebar doesn’t always space, and the battery icon keeps diappearing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent purchase for the price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is an okay purchase but build quality is not all that great. It was good for the price but not the best

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer for home purposes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife’s birthday present. Originally wanted a Dell but they are doing away with anything that isn’t a small fortune.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    had to return it and purchase a better model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    second model which was more expensive is working fine very happy .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is based on my new HP new laptop with i7, I was lately finding that it was getting slower. Now I’m sure it was.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok except cord comes out of jack VERY easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok for an inexpensive laptop except cord comes out of jack VERY easily, virtually disconnects with the least movement, VERY annoying!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 2 out of 5 stars

    Overpriced for quality!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage capacity. Functional, however crashed after only a year.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works So So

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a new computer with nothing on it, it's a little slow. Cortona seems to be slowing it down but there is no way to shut it off.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very slow n the major problem is the battery back up ... you have to always keep it on a charging mode, which is annoying

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NOt great.. good for regular use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am looking for a laptop where i can run some software but this is not enough and needed to upgrade memory

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer but slow.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good computer with a nice size screen and is light weight. The only issue we have is that it is slow in processing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Computers ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was purchased as a basic computer for my mom. She thinks it’s great and it is for email and basic web surfing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Above average laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first HP product I have ever purchased. I am very satisfied with it overall. I would probably purchase another.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good college computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for any college student. Decently fast with a responsive touchscreen. Can be slow with to many tabs open.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop could run a bit faster but it works great for what i need.

    I would recommend this to a friend