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Customer Ratings & Reviews

Your price for this item is $359.99
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The comparable value price is $449.99

Customer reviews

Rating 4.4 out of 5 stars with 1875 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the 15.6" Touch-Screen Laptop positively for its reasonable price, user-friendly interface, and ample storage. While many appreciate its touch screen capabilities, some express concerns about its battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 1,875 reviews
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was working great until out of nowhere it turned off and wouldn't turn back on. I didn't get it to turn back on so I returned it and got a different one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hated this laptop! Very poor quality- not a very expensive laptop but very poor quality laptop! Would not recommend this product!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft crashed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft crashed after 1/2 hour of use totally wiping out any and all items. Had to reload Microsoft and then all my data

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Needs to be updated to much

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs to be updated every hour and was not worth the money spent. I would not recommend this to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Performance is very bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is very bad. To get password login page it takes more than 3 mins.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend the extra money and get something a little better. Even for surfing the net it lags

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer took five days to die. Would no longer boot. I returned and exchanged for another of the same kind.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Impressed

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not the best laptop. Just over 2 years old and its having issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely poor definition, the computer screen Hurst my eyes i don't really recommend this item at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two many small problems. Some day I will have to bring it in for the Geek squad to look at it,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    very slow, touch pad not work 13 months later

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    response slowly, touch pad not working 13 months later, some keys are not sensitive!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4 months, hard drive crashed. Computer is now useless unless I replace the hard drive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    THE FAN MAKE A LOT OF NOISE

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AFTER ONE YEAR I CAN'T HEAR ANYTHING BECAUSE THE NOISE COMING FROM THE FAN

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awfully awful

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really slow I can’t even trust in hp anymore is a nightmare

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot run 5G internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet speed too low due to 2.4 GHZ. needs 5G to get full benefit of Internet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was supposed to be fast, user friendly. It's not! I hate it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first open box I purchased had. Button missed so I had to exchange it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have problems with the Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not see the screen. I will take it to the store for an exchange

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lot of issues with this pc and always I have to restar

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a terabyte

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    256 is all it has Cannot upgrade to even get to 1t

    No, I would not recommend this to a friend