Customer Ratings & Reviews

Nice and easy set up — i dont love the charger though.

It was fine but it was not HD the visual. It did met my specification though.

Quality product for a reasonable price. Works with my wifi really well. My first laptop

Great laptop. Plays all the games I wanted it to. Only con is the battery life.

Keyboard doesn't feel solid. Display is mediocre. Not good color balance

Great experience Best Buy online is fast and convenient Laptop is great

Touch pad too sensitive for my fingers. Touch screen should be optional.

Some smalls issues. Other than those issues it’s ok

excelent price and nice laptops Beautifull color and great style

Very nice, and sleek. WiFi hook up was easy and works fast.

It’s a decent work laptop. Screen quality sucks though.

Purchased on sale. Good Value. Decent specs for the price.

Christmas gift for my daughter, got a good deal on it!

I do love it but I wish it had a backlit keyboard.

Laptop began shutting down (black screen) on a daily basis. We worked with HP remotely who could not fix the issue, and acknowledged the issue. Best Buy says they need to do their evaluation and take 2-30 business days where we may be without the laptop, before they can exchange it. The laptop is only 2 months +/- old, and we can not exchange it!!?? Unbelievably horrible service, we bought all of our company laptops from Best Buy but will not be any longer. We thought they would stand behind their products better than this, or expecting my employees to go without a laptop for up to 30 days. I'll never buy another product for my business from here again, I mine as well deal with a random online distributor if I'm not going to be able to exchange defective products!

1. Looks like display is of lower resolution 2. as well as you cannot connect this laptop to 2 external monitors. Only single monitor supported 3. USB c port is supported only for data hence you cannot attached external monitor to it

Spoke with your client service rep to compare this laptop with my old one and was told same and would do all functions. Doesnt do even a 1/4 of my old one. No storage space so had to by an external storage and doesnt send out emails due to not enough storage. Very disappointed that now i have to buy a new laptop and have one sitting there that i cant use. Only programs on laptop is microsoft office.

Bought this just as work computer. The screen leaves a little more to be desired. For basic functions this good deal.

seems ok, except the mouse button sticks a little and the apostrophe button needs to be pressed twice.

Decent for small office use but I didn't like a few things. Namely it you could buy open the laptop without holding the bottom half. Big pet peeve of mine.