Customer Ratings & Reviews

Purchased on sale. Good Value. Decent specs for the price.

Christmas gift for my daughter, got a good deal on it!

I do love it but I wish it had a backlit keyboard.

1. Looks like display is of lower resolution 2. as well as you cannot connect this laptop to 2 external monitors. Only single monitor supported 3. USB c port is supported only for data hence you cannot attached external monitor to it

Laptop began shutting down (black screen) on a daily basis. We worked with HP remotely who could not fix the issue, and acknowledged the issue. Best Buy says they need to do their evaluation and take 2-30 business days where we may be without the laptop, before they can exchange it. The laptop is only 2 months +/- old, and we can not exchange it!!?? Unbelievably horrible service, we bought all of our company laptops from Best Buy but will not be any longer. We thought they would stand behind their products better than this, or expecting my employees to go without a laptop for up to 30 days. I'll never buy another product for my business from here again, I mine as well deal with a random online distributor if I'm not going to be able to exchange defective products!

Spoke with your client service rep to compare this laptop with my old one and was told same and would do all functions. Doesnt do even a 1/4 of my old one. No storage space so had to by an external storage and doesnt send out emails due to not enough storage. Very disappointed that now i have to buy a new laptop and have one sitting there that i cant use. Only programs on laptop is microsoft office.

Bought this just as work computer. The screen leaves a little more to be desired. For basic functions this good deal.

seems ok, except the mouse button sticks a little and the apostrophe button needs to be pressed twice.

Decent for small office use but I didn't like a few things. Namely it you could buy open the laptop without holding the bottom half. Big pet peeve of mine.

Got the laptop as a Christmas gift. Open Christmas morning and was unable to get past the Microsoft setup screen. Geek Squad did their check on it and we had to end up returning it and went another direction.

The laptop is really good but sometimes when pdf viewer application is installed, it slows down.

No Backlit display Battery drains out very quickly

I was told this was an upgrade from my chromebook and i did not like it at all.. the browser is through bing and the seaches are really outdated!

I spent 8+ hours with Best Buy support, trying to find out what was included in the line item “taxes, fees & surcharges”. The rep finally told me they didn’t have that information, and to call another phone number tomorrow! I can calculate the sales tax and I know it’s not all tax, I am being charged for something else that they refuse to tell me what it is. I will look for a more honest business next time.

USB-C port is not capable for charging. It cannot be connected to a docking station that uses USB-C.

Slim and Durable, Best laptop at reasonable price. Does the purpose it is for.

This laptop works fine but I found it too large. Also is you are not looking directly at the screen it is hard to see.

Decent computer but feels like cheap quality and keyboard not very ergonomic.

The screen is not good , the colors are to Opaque , need more color , saturation.

Doesn't feel as sturdy. Perfect for everyday browsing and simple tasks.