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Customer Ratings & Reviews

Your price for this item is $598.99
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The comparable value price is $629.99

Customer reviews

Rating 4.7 out of 5 stars with 769 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the excellent overall performance and fast processor speed of the 15.6" Touch-Screen Laptop. Many appreciate the touch screen functionality and ease of use, as well as the good battery life and lightweight design. Some customers recommend upgrading the RAM to 16GB.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 769 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Laptop Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for internet usage and everyday writing. With high speed and a more than plentiful amount of storage, I’ve had an easy time using it for browsing the web, which is what I bought it for initially. The laptop was also on sale at a fantastic price in comparison with other laptops of similar size, speed, and storage amount. It was the most affordable product, and certainly fulfills all my desires in what I need for a general laptop. The design is sleek and silver, and its light weight makes transport super easy! I like how the letters on the keyboard are easy to see and not too small. Overall, a wonderful laptop for a wonderful price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the 14” screen and the computer’s lightness. It’s awesome to be able to fold it back to user like a tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using my Lenovo laptop for a few months now and it’s been a great experience. The performance is smooth for everyday tasks, the keyboard is super comfortable, and battery life is reliable. It’s lightweight and easy to carry. Great value for money – highly recommend for students or professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Best Bang for the Buck Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. Only use for occasional Netflix and small work (Excel and Word). No lag, fast start up, and lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Great laptop for surprisingly good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife for Christmas and she loves it. Fast boot times, snappy performance, and amazing battery life is the selling points for this device. Only cons are the screen quality “visually” isn’t the best, but it’s not terrible either, and the shell feels very weak. But overall for the price and being a HP, this is a great buy for anyone looking for a laptop for everyday use like web browsing, video streaming, and casual gaming without breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom got it to work from home when she needs to. It works good and fast. It was in a major sale for Black Friday. It looks nice and works fast and good

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    RAM and SSD drive are upgradable; buy on sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale during Black Friday for $350. And to be honest, that's about the right price for this laptop. For tech guys - this thing has an i5-1235 processor in it, which is something like a very midrange i5 12th gen processor, which makes it several years old when it comes to tech. Still a solid performer. The good thing about this laptop is that the RAM and SSD in it can be swapped out. The laptop has TWO SO-DIMM slots with one slot filled with an 8 GB SO-DIMM. The other can be populated. Documentation claims you can upgrade this to a maximum of 16 GB RAM, but I got myself the Corsair Vengeance 16 x 2 SODIMM laptop kit from here on Best Buy and it recognized all 32 GB no problem. Did I mention that it's relatively easy to replace the parts? You get almost direct access to the motherboard by unscrewing four small screws on the underside of the laptop. Two smaller sized ones and two bigger ones. You then use a plastic safe pry tool and just lift the plastic up. The cover is attached to the laptop through plastic tabs which are fairly resilient and can be opened up without breaking them. When you get the bottom cover off, you will have direct access to the M.2 SSD, RAM and even other components like the wireless card, etc. I was pleasantly surprised - this allows for future expansion from 512GB to 1TB or more if necessary. This is the first Windows 11 install I've done, and the first time setup was quite unpleasant for me because I could not get Windows to create a local account by default. I tried all the usual tricks to try to get around that but whatever was available, Microsoft apparently patched it. So I just decided to get out an old installation of Windows 10 Professional, delete the Windows 11 partition, and install Windows 10 over it. Drivers were straightforward - they're all available on the HP site. HP *claims* these drivers only work with Windows 11, but they are ALL backwards compatible with Windows 10. Keyboard is a generally full-sized keyboard, though the spread out keys require a bit of getting used to. Mouse is the entire trackpad, no dedicated left/right clicks which may bug some people. The screen is awful. View angle is really bad - if you don't have it faced at you, you will see nothing. Keep this in mind. Otherwise it's a pretty snappy machine, and with 32GB I feel like I'll be able to use this as a workhorse for several years to come. Again, it's really a good idea to get these laptops on sale, their retail price is not worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Touch screen

    Rated 5 out of 5 stars

    LoveHP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features, large screen, long charge time, user friendly, fast speed, touch screen and so much more.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice performance and essay to work long battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    My new Dell

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a Dell computer and I'm really impressed with its performance. The speed, display quality, and build feel solid. It handles multitasking well and runs smoothly. Definitely worth the investment for both work and entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Love my new HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect laptop. Lightweight, fast and affordable. Battery lasts a long time

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Great bargain

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price this Black Friday, easy use, lightweight, touch screen, perfect for high school or college student.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Laptop Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is an all in one machine, perfect for running complex applications and it’s speed is just so amazing! My only recommendation is to get screen guard, because since it’s touch screen we tend to touch the screen more often and it can potentially get spoiled. Which is more of a maintainance thing. But love love love this product. Perfect for students pursuing advanced degrees with the need to do complex programming and etc.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Quick Processing overall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't put too many apps on it but HP advisory pop-up ad suggested I get System Mechanic, which is sold at Best Buy for ten dollars less than buying directly. Supposedly, the Acer Vero PCs are sustainable implying that if the owner needs more SSD space or upgrade a CPU (chipset) because Windows will someday change the OS to 12, there's a promise that future changes can be made, I don't know if HP offers such a model line. 512GB SSD seemed to be satisfactory, but so many Windows 11 upgrades and patches seem to take a chunk out of available storage. Quick processing, I'm not a video gamer, if you are, go for the Intel I7.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Beautiful, light. Perfect. I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutley finnominal

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutley love the avalibility to use the keyboard and the touch screen makes everything so much more convenent plus its its so much faster! I can get so much more done in less time its amazing, and for the price i bought my husband one too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Happy wife Happy life

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so this is awesome. My wife needed a new computer and I wanted a touchscreen laptop for her. Battery life better than most. User friendly large keyboard No lag time Fairly durable and easy to use. For a less expensive touchscreen laptop with a Pentium chip it rocks. This specific model is in my opinion on the edge of entry level to mid grade by comparison. We've owned this laptop for over six months and my opinion is that it out performs the compatition is this category.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. It is exactly what we need. It is big enough to see andblightbweight. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    My new HP laptop rocks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this lap top. It’s thin and light weigh and simple to use. I wanted one with numbers on the side that it does have. The speed is very good. I do not use it for anything fancy so I did not want to spend a lot of money and got it on sale for a great price. Very happy with it so far

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read to specifications before purchase and understood what I was getting. Having said that, great balance between cost and ability to perform needed tasks. Fast, light and performance as expected. No regrets.

    I would recommend this to a friend