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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 806 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the laptop's overall performance and processor speed as positives, along with the touch screen and ease of use. Many appreciate the battery life, lightweight design, and reasonable price. The primary concern raised by a few users is the RAM, with some suggesting an upgrade to 16GB.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 806 reviews
  • Rated 3 out of 5 stars

    Fine laptop but lacks in features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Looks like display is of lower resolution 2. as well as you cannot connect this laptop to 2 external monitors. Only single monitor supported 3. USB c port is supported only for data hence you cannot attached external monitor to it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told this was an upgrade from my chromebook and i did not like it at all.. the browser is through bing and the seaches are really outdated!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Basic Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this just as work computer. The screen leaves a little more to be desired. For basic functions this good deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the greatest laptop but good as a starter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for small office use but I didn't like a few things. Namely it you could buy open the laptop without holding the bottom half. Big pet peeve of mine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems ok, except the mouse button sticks a little and the apostrophe button needs to be pressed twice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok Product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Backlit display Battery drains out very quickly

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is really good but sometimes when pdf viewer application is installed, it slows down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the laptop as a Christmas gift. Open Christmas morning and was unable to get past the Microsoft setup screen. Geek Squad did their check on it and we had to end up returning it and went another direction.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop that you can carry anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and Durable, Best laptop at reasonable price. Does the purpose it is for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    dont buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not what I expected, it's very slow, I regret it, I won't buy Lenovo next time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    incompatability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USB-C port is not capable for charging. It cannot be connected to a docking station that uses USB-C.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop in January 2025 and have had nothing but trouble with it. Now I can’t access the internet and it keeps shutting down on me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Shady business practices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 8+ hours with Best Buy support, trying to find out what was included in the line item “taxes, fees & surcharges”. The rep finally told me they didn’t have that information, and to call another phone number tomorrow! I can calculate the sales tax and I know it’s not all tax, I am being charged for something else that they refuse to tell me what it is. I will look for a more honest business next time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works fine but I found it too large. Also is you are not looking directly at the screen it is hard to see.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent computer but feels like cheap quality and keyboard not very ergonomic.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is not good , the colors are to Opaque , need more color , saturation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just for browsing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't feel as sturdy. Perfect for everyday browsing and simple tasks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price but I returned it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price but after Mac resolution is too low so I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have spent a little more money. Resolution is only 768, and brightness level is low. Not a screen you would want to use for serious work. Even for checking email it is a disappointment as text is not sharp.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of this computer, the mouse is super sensitive and I don't like how it works. The battery also doesn't seem to hold a charge. The camera is also not great.

    No, I would not recommend this to a friend