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Customer Ratings & Reviews

Your price for this item is $598.99
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The comparable value price is $629.99

Customer reviews

Rating 4.7 out of 5 stars with 769 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the excellent overall performance and fast processor speed of the 15.6" Touch-Screen Laptop. Many appreciate the touch screen functionality and ease of use, as well as the good battery life and lightweight design. Some customers recommend upgrading the RAM to 16GB.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 769 reviews
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new laptop. After 14 years my old HP laptop gave out. This is a great replacement. Very easy to use and so much faster.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    GP,GT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice I could have made when purchasing this laptop. I choose the silver and it looks as shown, battery life is good. great price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Touch screen

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop with very good performance. Display is good with nice touch screen, faster and better performance. In this price it’s really worth for i5 processor. I recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is amazing, decent battery life, very light and quality is even better.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Easy setup, good quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated the quick and easy setup for this computer. As a current Windows 10 user, I hoped that Win11 wouldn't be much different and it wasn't. Disabling "s" mode was required to download the browsers and apps I wanted, but again, it was easy to do. I've yet to add an external mouse, but definitely will do so as I don't find the built in mousepad intuitive for some actions. Having the touch screen definitely helps overcome some of that, but I admit, I'm a bit hesitant to use that feature as knowing how quickly my phone screen looks smeary, I don't want that to happen to the computer screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fear Factor Gone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP products have never let me down, just like Best Buy; the staff has always made buying electronics easier and the entire experience not so scary. There is no fear factor.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Award winning

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is super good. I love it. I use it almost every day. I do stuff for school have multiple programs up and running never have to know delay. The screen is super bright. The lit keyboard helps so much. The design is cool. Convert from laptop to tablet mode as a cover for the WebCam to protect your privacy Comes in super nice designed box. It’s worth every penny capable of playing high resolution games can do video editing can handle a motor to of different tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great for everyday minimum use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my mom who is in her 60’s and she loves it! Easy to navigate, large screen & keys, also light weight for her to bring around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    PC great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for my dad and it's in great condition. It's fast and he loves the touch screen. For the price it's great and it's basically for basic things.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Great fast computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my brother for Christmas! He loved it and said it was a very fast computer. He loved the touch screen part of it especially.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Reliable HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Battery lasts as advertised. The scrolling and "mouse pad" area are different from my previous HP touch-screen Laptop so I am still getting used to it. The price was great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Just what we needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop is all we need in a computer. I originally was going to return it because I could only download Microsoft apps. After I did a little research, I removed the security feature (with some trepidation) and now it works as I prefer. Screen is bright and clear. It starts up quickly. I use it primarily for online bridge and husband uses it for EBay. We are senior citizens and don’t require a laptop for work or school, but I am sure it would be equally useful for those users. This laptop replaced two 6 & 7 yr old Hp laptops which were runnung Windows 10. I expected a huge learning curve, but so far it has been user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Great Laptop for Student/Office work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptofor the cost, runs clean great for students and any office work. Touch screen is a great feature

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She seems to like better than her old computer so it’s a success screen is brighter too

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop for most computing needs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop for the price. Really quick loading and startup, good amount of storage, plenty of memory for most applications, all around nice laptop. The audio output through the HDMI was very impressive as well. I found the battery life was a little less than advertised unless you run the machine with wifi and Bluetooth off. The TouchPad is also good, but not great, it should be fine for most tasks but an external mouse may be needed for extensive computing. Overall I am very happy with this purchase and expect this laptop to last a while.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Great product; great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Black Friday deal! Touch screen perfect for my octagenarian mother. The I5 is a great speed for her as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shy about buying this laptop because its what it is. i wanted a replacement because my MacBook was out of service for a while. But I braved up and got and right its been 7 months and it working flawless. On it everyday

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Happy Daughter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my daughter and she loves it. She said it’s very easy to use and is much faster than her old computer.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Good System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do. It's fast and very light.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Great business and computing powerhouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing work computer ! Easy to maneuver , love the touch display and it’s super quick

    I would recommend this to a friend