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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1465 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the touch screen, price, and user-friendly nature of the laptop positively. They appreciate its light weight and powerful performance. However, some customers have concerns about the loud fan and short battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,465 reviews
  • Rated 5 out of 5 stars

    My experience

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer quality feels good, solid very satisfied with the computer and I have enough gigabytes to run different software like protols, Adobe, & etc.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great computer for online classes!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have online classes every semester, and this computer is really helpful because it is fast and it is not heavy at all, so it is easy to put it in any space and you can go anywhere with it!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Turning on and off is fast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the touch screen, hate “one note”. When closed, there is no grove between top and bottom making it harder to open. Overall I like the computer. I can’t get my printer to print from it.

    I would recommend this to a friend
  • Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    Good for everyday home use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as fast as I thought it would be but much faster then my prior laptops. The SSD makes all the difference. It tends to run the fan quite often and is somewhat loud. Overall good laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop because my previous had a window 7 app. it expired and a new laptop with window 10 was recommended. the hp was my choice and it was a good one. great price and functionality

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    I love this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this HP laptop,it was BBC very easy for a 66 year old I needed it for Zoom meeting but I had to take off the SDrive and no problem, I got customer reviews and I'm glad I did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a very fast laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Fast boot up and quick response to every click of the mouse. The touchscreen is a nice addition as well. The 12 Gb of RAM and solid state drive really speed things up. Power it up and you are working in less than 30 seconds.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is absolutely the Best laptop I have purchased. It has a touch screen and even voice commands. My daughter is extremely happy with it. It will last her through college. Love it.

    I would recommend this to a friend
  • Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    Fan runs constantly.. not sure why.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the product seems good, but the fan comes on and runs often and I am not sure why. It seems like it is already using a lot of storage and I have hardly put anything on it!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Pretty good laptop!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other laptop was about 10 or more years old and I felt I needed a new one finally. I mostly use it for sims but it's a great laptop and it didn't break the bank!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Great for school work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this computer for a lot of use with Microsoft Office, web browsing, and the occasional mobile photo editing and it handles that just fine. Easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    My Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this instead of the chrome book. I love my touch screen laptop!!! Very fast and perfect for my business!!! Excellent purchase cost for all what it does!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great computer, short battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer- I like this laptop, I use it for work. It’s sleek and fast. The only con I notice so far is the battery life is not good. Dead after 4hrs, which is disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    good performance and overall nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice laptop that was reasonably priced on sale. glad that it came with a i5 processor and an SSD. not the largest SSD but this computer is not going to have a lot of space used.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent a lot of time researching this purchase. It is my first laptop computer. It has all the speed and capacity that I need for my computer chores for the money I had available.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Good computer for beginners.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great! Its easy to use abmnd navigate. The only dislike i have is that you have to disable the Microsoft app in order to download apps that are not in their store.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 4 out of 5 stars

    Pretty good laptop.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does well with my everyday tasks. I hate that new laptops don’t have disc drives but I bought an external one. Light weight. Good laptop for the price. Battery life is okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for my aunt

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because my aunt needed a new laptop. I decided to get this one because of all the specs it has and she needs a lot of storage. It is smaller for her but she loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Loud fan

    Rated 3 out of 5 stars

    Fan too loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not the worse computer fan too loud and battery life sucks

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great for college students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have yet to run any engineer programs on it, but as far as multitasking regular schoolwork goes, this laptop does great. It does get a bit loud for about 30 seconds or a minute every now and then, but I myself don't mind. The touch screen is nice, but i don't use it because i hate seeing smudges on my screen. If you're the type to wait last minute to do assignments and find yourself constantly working in the dark, i would look for something with a lit keyboard. the keys are hard to see in the dark

    I would recommend this to a friend