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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1465 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the touch screen, price, and user-friendly nature of the laptop positively. They appreciate its light weight and powerful performance. However, some customers have concerns about the loud fan and short battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,465 reviews
  • Rated 4 out of 5 stars

    Great Laptop for Cricut programs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a Cricut Maker for Christmas and wanted a laptop exclusively to run the design programs. We had an initial issue bypassing the security program, but the Geek Squad prevailed. I love the size. It was a perfect choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a computer in a pinch to work from home and this one met the basic requirements. Works very well, my only gripe is it needs to be charged constantly. The mouse isn’t great either I purchased a Bluetooth mouse instead and it works much better. Overall a good computer for the price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its so good that it has taken me a couple of weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new computer is so good that it has taken me a couple of weeks to learn some of its advantages. Another example of the helpfulness of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and robust laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for our online business needs. We run two small businesses and both are dependent on heavy internet usage. No problems with this laptop - it's handling whatever gets thrown at us from the web without delay or slowing down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant computer for DJ'g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a computer specifically to DJ. I needed it to be able to hold my downloaded music, move about quickly without fault between apps. This is a great computer - highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old laptop died on me. I guess it was the battery. So I bought this. This new laptop is nothing really spectacular, but it serves my needs. Really, I just need the internet, Microsoft Office, and e-mail. That's about it. This new laptop is nice, and lighter than my previous laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop for home use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop to let me work from home during the Covid pandemic. I work in health care. My husband did the research and found this little baby which I love. Works great for work stuff, allows me to run numerous applications, and I can even do a little online gaming with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great !

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Easy to set up. Would recommend getting the Microsoft office suite with lifetime validity. If only needed on one computer. Gets tricky when trying to download chrome. But you just need to allow edge and switch it to chrome. Then. It will download automatically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for a high school graduate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Screen is a perfect size with great graphics. Fast processing system allows more work to get done in a timely manner. Allows my daughter to watch movies, surf social media, and complete school work without frustration. Best graduation gift I could have gotten her.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great computer for work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a great computer for work it has an as you need processor which ranges from 1.0 ghz to 3.6 ghz, is how I would like to explain it. Its the new way computer processors work. It wasnt explain to me this way, I had to call HP Support and get the answers. Overall the computer is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Running well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is running smoothly. Just finished a photo video and once I got use to the program the video turned out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work and Pleasure suitable PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product comes with 12 GB memory as stated in its title and 254 GB SSD which with 16GB optane providing a nice mix of work and pleasure functionality. Such a configuration is suitable for gaming as well as more computation intensive tasks such as programming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far but that blower sound drives me crazy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer for about 3 weeks so I haven't had a chance to try it. Something that's bugging so far its the blower that turns on all the time and it is really loud. My daughter has a Chromebook and you never hear the blower, not sure why this computer has that issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for working at home!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace an old Lenovo. It was recommended by her IT manager and has been working perfectly for social distancing. It has all the hardware needed to hold meetings and perform recruiting and staffing work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with what I needed for. After exchanging another product to this, I’m quite happy with the outcome. Able to handle multiple applications running at the same time and I was able to use it for school and work with no issues. Great processor speed and good memory space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing I ever bought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy to use laptop with a beautifully, high quality display, easy to use keyboard, and fast processing. I only bought it because I have to work from home but it also serves as a way of enjoying movies, playing games, & communicating with family living afar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed a laptop computer with specific specs for high school. We chose this HP 15.6 Touch Screen Laptop because it has the memory, space and speed needed at a good price. The staff was very helpful and answered all of our questions professionally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Price/performance is excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedy and mobile--this laptop fits the bill for WFH staff. Keyboard is a little springy for my taste, but that's very minor. I wish it had more USB ports--at least 4 instead of 3. But really, the SSD+Optane is the killer feature. 12Gb is a nice upgrade as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent replacement for our previous laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We believe that we found an ideal replacement for our old laptop, and that it was reasonably priced. The salespeople were friendly and helpful. We used the Geek Squad to transfer data and set it up, and they did a great job. We were quite pleased with the experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been a life saver for me for being able to work from home on some of my work duties. It starts up fast and for the most part, works very well. There have been a couple of times when the screen appeared "jumpy" but overall, it's a good, reliable laptop.

    I would recommend this to a friend