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Customer Ratings & Reviews

Your price for this item is $584.99
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The comparable value price is $649.99

Customer reviews

Rating 4.5 out of 5 stars with 1004 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the laptop's speed, touch screen capabilities, and reasonable price. They appreciate its light weight and good battery life, as well as its fast performance and ample storage. On the downside, some users have concerns about the fan noise, battery life, limited number of USB ports, the absence of a fingerprint reader despite being advertised to have one, and the short warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,004 reviews
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast, clear screen up and running in no time good pc

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great for work and school!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the touchscreen!!! Makes life so much easier!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop has been working great so far no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop great price touchscreen easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    so easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new touchscreen H:P its so easy to use!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal for quality of this open box item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in a hurry to purchase a replacement laptop as mine had crashed and I was out of town working and needed something fast... I did a little bit of research online, then did a search of open box items at the Best Buy in the area I was staying, viola! I found the laptop I ended up purchasing for a great discounted price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wished it didn't come w/ Windows10 in 'S' mode. You have to use a Microsoft account to go to the Microsoft store and download the switch to get it out of 'S' mode. When in 'S' mode, you are very limited as to what you can do - you can't install a printer in 'S' mode.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Well designed computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer (touch screen, Bluetooth) for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good light weight an learning how use its many functions

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    I love how thin and sleek it is

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is very sleek and i love that it’s touch screen

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Performance - Limited Storage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite pleased with this laptop, great performance, but struggling with the limited space on the 256GB SSD drive, the SSD performance is great, but since the on-board storage is limited, some data may have to offloaded to an external hard drive. I've found the transfer speeds to an external drive to be disappointingly slow, and I was also disappointed find that data can NOT be stored to a wifi-connected network drive - HP should correct this deficiency. Probably would not buy this laptop again, but if HP provided an option for a larger capacity internal drive this laptop would be quite capable. However, in this configuration it is limited if there is a need to access larger quantities of data.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Lightweight and nice to take around

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the touch screen is great but the brightness leaves room to be desired. It also does not properly fan out heat and can get hot, the fan is very loud and runs often some days and not other times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    It's new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to figure it out. Like the touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my wife to use for college and work. This laptop has run excellent and it uses win 10, very good and rock solid. Good build and she loves it. 12 gig ram is overkill for what she uses it for, but more is better rather then less and regret it down the road

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome RAM, very responsive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like I said, a very responsive laptop. The RAM is great, has decent ROM. I'm not a gamer so I'm not sure about streaming. I can say, for my business it works perfect. I would recommend this laptop to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Great battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent speed. Fast start up. Quick charging time.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Good value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the price and features. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Good computer. Lightweight and fast.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer. Lightweight and fast. Nice display.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No touchscreen on our computer.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, but when we got it home we noticed that it wasn't a touch-screen computer. Was really odd since the model number on both the computer and box indicated computer was touchscreen. Took it back to Best Buy and they rectified the situation. Make sure you check the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything has been good. The only issues is the new Microsoft Edge as my browser. I have already ran into an online ordering issue which requires a different browser. Is there noone that can be the "goat" browser? All is Great. Thanks

    I would recommend this to a friend