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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3181 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the touch screen, speed, price, and light weight of the 15.6" Touch-Screen Laptop. They appreciate the clear and crisp quality of the touch screen, the fast performance, and the affordability of the laptop. Additionally, customers are pleased with how light the laptop is, making it easy to carry around.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 3,181 reviews
  • Rated 3 out of 5 stars

    Good to own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and worth value of the device. Device is made of premium quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had issues with it already and had to bring it back for service

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disfunctioning

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep getting an USB error notification sound even after I uninstall the driver. Now touchscreen no longer works and says not available for this device. Highly upset and disappointed as I am not about to pay for support on a brand bew device!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent computer for home use. Keyboard is not user friendly, way to loud.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough for school.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It'll do for school...if I need anything else I'll always get it at Best Buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very cheap feeling and slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it. It’s plastic and feels cheap and is slow using a VPN.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had a flickering screen problem during Zoom class

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I’ll need the geek squad to look at it Otherwise, it’s a good laptop

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My only issue is that I cant use my 5GHZ WiFi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called support and they told me that I need to buy an external adapter. I love everything else, but this is a killer. I only get about 25Mbps, while my old laptop next me can get up 200Mbps.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very unhappy with this computer. The silver keyboard is very difficult to see the letters. I am a senior and eyesight is not one of my best attributes, especially in the evening. I can't shop the Microsoft store, it won't let me in. I am seriously thinking of taking this beast back to Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use only a couple of times . Found it difficult to download apps

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor internet connectivity!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son keeps having trouble connecting were staying connected to the Internet during his school zoom meetings. We’ve had the same computer for our other son and it works fine. It seems as if the antenna has trouble picking up the signal. All other devices in our home work fine with no issues.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I got a defective laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera didnot work properly. Camera would work for a couple of minutes then a black screen would appear had to maneuver tilting the screen toward the keyboard for it to work, then when I open the laptop completely black screen again with error message. I returned the laptop got my refund.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP is quick but the camera and audio are not great quality

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have been a little smoother other then that a good cheap buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the quality is just average. Display solution is poor.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s will do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good if u ate looking for average computer this will do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hairy Nipple Enthusiast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to see letters on the keys, Disappointing for the $.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    FAN IS EXTREMELY LOUD AND RUNS CONSTANTLY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this laptop as it had really good reviews. Unfortunately, I had to return it. The fan was extremely loud and ran constantly. The laptop was also getting hot after a few minutes of it running. I would not recommend this laptop.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    just okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good a I was expecting. Slow and average graphics,

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Crappy service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little or no help from customer service just kept walking by me while the one who complains the loudest gets helped. They look like a bunch of chicken that had their heads chopped off. Unfortunately there’s nothing else around or I would’ve went somewhere else to purchase

    No, I would not recommend this to a friend