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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3181 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the touch screen, speed, price, and light weight of the 15.6" Touch-Screen Laptop. They appreciate the clear and crisp quality of the touch screen, the fast performance, and the affordability of the laptop. Additionally, customers are pleased with how light the laptop is, making it easy to carry around.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 3,181 reviews
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was left at a unsecured back door at a business after 930PM Surprise it was not there the next day. Surprise they did not have a replacement that I could order.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen cracked after a month and hp will not cover since screens are not covered under warranty and forget about any help from best buy. They are the worst.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got online with what i thought was software support. it was hardware support and they talked me into buying 2 years of coverage. what they helped me with didn't work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open box was waste of time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as open box pike new. Was not at all. The operating system had been wiped and reloaded. Kept telling me it was not authenticated. Returned next day

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    buyer beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive failure within the first 3 months. Took it on vacation to do some work and it's already kaput. You'd think a $700 computer would last you longer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst laptop I ever own. The laptop break down and won’t turn on for no reason in less than 6 month. What a waste of my money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not worth the money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesnt work and performance is not up to the mark. the screen keeps turning dark after few mins.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good laptop but bad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took very long to arrive don’t recommend ordering on here unless you are going to pick up at store

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Had to bring back. Screen was messed up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something must of happened to it before I bought it. This may just be bad luck on my end.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible, I don't recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started freezing up the very first day. It was the only laptop that could be shipped in time for me to start school. I hate it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About to cry. Computer doesn’t start up after owning it just this length of time. I’ve only used it a handful of times!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Perfect for personal use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, fast, nice sound, touch scream. I used for my school, work and personal stuff.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issues with computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it few days ago and on the day 1, it had sudden blank screen in between the usage. Returned it and go t another laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Zero performance quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pc shut down completely after just 4 months of being barely used. Disaster.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery does not charge and the computer shuts down immediately when the charger is unplugged from the laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop I had to return. Was very slow. Was cheap like. Don’t recommend buying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Woah...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had this laptop for 48 hours and the fan stopped working.....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant give a review because I ordered this August 16th and still haven’t gotten it. Its September 11th now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BAD CHOICE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Bad, Bought this one year back and display is gone and flickers every time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen resolution

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen resolution is not support to this big screen, everything looks blurry and I will return it

    No, I would not recommend this to a friend