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Customer Ratings & Reviews

Your price for this item is $522.99
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The comparable value price is $549.99

Customer reviews

Rating 4.6 out of 5 stars with 492 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the touch screen, ease of use, and lightweight design of the 15.6" Touch-Screen Laptop. They appreciate the solid-state drive for its quick performance and the long battery life. However, some customers have concerns about the limited storage space and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 492 reviews
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it's nice I repeat yes it's nice...i'm glad I bought it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    talk about a new great piece of equipment! im very satisfied

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It been over 10 years for my last new one. So much faster.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop,nice keyboard, very nice loading pictures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the computer is user friendly, nice and sleek. I like it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not a bad laptop for school. I recommend buying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well good options for new users and easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good but not fast if you run high performance software

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No issues easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues now owning it for a month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good PC for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop is a great buy with lots of upgrades.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    functional new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adequate, functional laptop. Spent 4 visits over 3 weeks to adequately transfer data from my former laptop computer to the newly purchased laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Touchscreen breaks very easily

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer, but screen breaks very easily. It's very difficult to have repaired, so make sure to purchase the warranty.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice basic pc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good laptop for basic uses. The memory is sufficient for most uses. To be able to play CD's and DVD's is a plus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair lap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice specs, but looks cheap. does not have backlit keyboard. I bought it in a sale of the day in closed box.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for a basic computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic computer does everything I need. HPHas always been good to me.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the slowest laptop I have ever used. Sitting right next to my router, with my old Laptop open and running, it puts this new HP to shame. Slower that Death... Not happy with the overall set up of HP, and would love to return it but all ready more than the 15 days since I received it...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Back light went out at 7 months.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Back light is broken. I have a black screen. Took it into Best Buy and they said warranty is out. I'm disappointed. Loved the Laptop but now I cant use it unless I hook it up to a monitor.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst computer I've ever had. The internet doesn't work on the computer at all. We went to a computer program specialist. For the price you would think it would work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    so so laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this laptop. This is based upon missing features.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past 20-plus years I've been a loyal HP user. That being said, this has got to be the worst computer / laptop I've ever owned. I had multiple hardware and software issues from day one. I ended up returning this product. Hewlett-Packard should be ashamed of putting out such an inferior product!

    No, I would not recommend this to a friend