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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,826 reviews
  • Rated 5 out of 5 stars

    shelley's laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent gift item. shelley was very pleased & thought it was just what she needed!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son Loves his computer ! I bought it for school and college . It has lots of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is doing everything we wanted it to do. Have not used it alot yet, but it is working well. No issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is doing what I have requested. It has not given any problems from setup until now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome laptop made better.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop with the intention to upgrade the NVMe SSD and Wireless card right away, but wanted to compare speeds. Get yourself and Intel Optane NVMe SSD or faster WD 980 and this system will boot in under 5 sec.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an awesome product im so happy with it and a good deal by best buy TQ best buy...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is used for school. It definitely works great and more for what it's needed for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keyboard was raised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard seem to have a mound in the middle of it and when set flat on the table and open the whole laptop wobbled. There's definitely something wrong with the build. I never got a chance to use the software at all or even use the laptop because I returned it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased with this product and the service received from Best Buy during the purchase process.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could give this laptop 0 stars. Wifi is dreadful, every single internet page takes forever to load - forget about streaming videos. Battery life is dreadful too, lasted about 3 hours before I had to recharge and all I was doing was reading a document. HP used to be such a good brand, but this laptop is a lemon.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great although it would have been better with a backlit keyboard and a better touchpad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my computer, wish I would have gotten one with back lighting on the keyboard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was outstanding and staff was phenomenal. Took care of our needs in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this computer for our son who is going to college. So far seems like a good computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good and light weight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really got this lap top just to do some work from home when necessary and surf the web, and so far so good.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    A bit hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, but runs a bit hot and a bit noiser than than I would like.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for basic work things have not tried doing to many things on it but feel like it could handle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not as advertised short up to 3 hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new computer. Great tech update. It works better than I do at this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! I purchased this laptop for the videocam feature, and it works very well.

    I would recommend this to a friend