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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 2,826 reviews
  • Rated 4 out of 5 stars

    So far very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has worked good slightly slow than I have anticipated. Screen has a very good picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should! Buttons click a little loud but it’s ok.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not my favorite Laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had several HP Laptops over the years, this one is by far my least favorite. It just seems poorly made and more fragile than my previous models. I went with this one because of the high rated reviews but I personally would not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Krish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop features are good.my suggestion is the laptop length should be 13.5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, I love the graphics. Very easy to set up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Apple computers the last 5 years so I’m getting used to it. No complaints yet

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    broke down after 6 months of use

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 6 months of use, the laptop just stopped working. The battery does not charge. Even if the battery was dead, the laptop should still power on with charger plugged in, but it does not.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal on a good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop. I'm a desktop girl but I need a laptop for client visits and travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my wife. She likes it and is happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop! The battery life could be better but other than that I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good value for the money. Primary use for documents and email, no games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chief

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech who helped me to transferred all my data was well experience. He did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blessed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was delivered a day early, e-mail informed me it was delivered on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, nice computer! It was shipped and was received quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it it is a lot better than my last laptop easier to use and more up to date tan my old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with amazing deals and excellent offer by best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Does everything I need it to do. Great start up speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elegant and Light Weight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have ordered 5 of these to replace old laptops. Every user is thrilled!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with the product and the faster Delivery from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast processor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful upgrade from my 6 year old HP. Fast startup and enjoyable thus far.

    I would recommend this to a friend