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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 2,826 reviews
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets Lynn’s needs. Told salesman what was needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop - Battery Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general is a good laptop, but the battery is poor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my daughter. She absolutely loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MY HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, updating process took a while at the begining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP AGAIN!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hp is the best! Will last me quite a while. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop...............................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my college going kids and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I would recommend to others .....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Did exactly what my new college student needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Lap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy Very pleased Free shipping Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well plus geek squad downloaded old hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. It is exactly what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great basic laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop for a great price. Works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product-really excited to start transferring my files.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The network reader doesnt work. will have to keep reconnecting to the wifi over and over again. I replaced it the first time thinking i got a faulty system. the second laptop was the same. Please do not buy this crappy laptop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy! Best Products! Best Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products from Best Buy! Easy online ordering and pickup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 15.3' Touch Screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a good product and I got discount of $100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer with SSD works very well for the application

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Plastic, poor OS, no other option.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of Nov 2021 Windows 11 is too new to be useful. Windows key and Windows button on do nothing but a loading icon and everything feels clunky. Hardware wise, this plastic case makes the touchpad useless unless the laptop is on a desk, because any amount of flexing, causes the touchpad to get stuck. The chassis is poorly designed, as despite the picture, there is no fingerprint reader. Finally, Intel VMD cannot be turned off in the bios, so this computer cannot run Linux.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello,

      I'm sorry to hear that the laptop has been a disappointment. Naturally, we would like for all of our customers to be happy with their purchases but can understand that this isn't always the case. Regardless, we appreciate you sharing your experience with us as it allows us to adjust our future product designs to better serve the needs of our customers.

      Please know that we are always here to assist you with selecting the product that best suits your needs. If you'd like to see what else HP has to offer, you can get in touch with us anytime at support.hp.com.

      Alexis
      HP Care HP

  • Rated 5 out of 5 stars

    Hp

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hp laptop.....................................

    I would recommend this to a friend