Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 2,826 reviews
  • Rated 5 out of 5 stars

    My laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I am so glad it was a great investment great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yonny

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a great price and good capacity, I bought my laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Functional

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick beginning start up. Great for small business use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t connect to Wi-Fi

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer won’t stay connected to wifi. I updated drivers, turned on and off, nothing. Just a piece of metal and plastic without wifi.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would Not Work

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could NOT get this computer to get past the start up process. It showed that there was no wi-fi adapter. I had to return it because they could not fix it at the store.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am satisfied..graphics are great..beautiful color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product,

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product, easy to install and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop starts up in less than 5 seconds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened it and the screen keeps blinking. Cant even use the mouse. Broken upon arrival and did not buy refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Buy HP

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible computer unfortunately today's warranty is very bad the computer never worked and it never took responsibility hp

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Notebook failed after 4 days.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine locked up completely after 4 days. HP could not get it to start. HP now has the machine, and it may take another month before I have it back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HANGING ISSUE

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has really let me down two times when doing online exam and it hang for long till timeup.Am looking for a way I can return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No HP support for lemon

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter started using her computer last week when she started college. After 3 days, her internet connection stopped working. IT told her it was a hardware problem and the computer's troubleshooting said, "Problem with wireless adaptor or access point." HP has been impossible to work with and the Best Buy return period has passed. When a computer fails this quickly, the only thing HP should be doing is sending us a replacement and a box to return this dud.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP Laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it 3 weeks & has already frozen up on me. Prefer windows 10. Its not the computer I wanted, but was talked into keeping it. Wont buy it again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    Beware: This computer is in S Mode.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has been nothing but problems for me. Mainly because Windows 11 is in S-Mode. I tried to disable it but Microsoft makes it super hard to disable. I finally got fed up and reinstalled Windows 11 with a USB and to my surprise it automatically enabled S mode again. I'm sending this trash back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad keyboard, battery and looks used

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard is bad and the laptop is looks used or refurbished. Battery life is less than 2hrs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great specs but cheap feel

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop had really promising specs but after opening the box the laptop had a really cheap feel to it. I am not a fan. For the price this laptop it not worth it. Really basic computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst kaptop

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst laptop I ever got. Had repairs for 3 times during warranty and got repair again one more time after warranty

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Like but has issues

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to review. I love the computer except that it has had to be replaced twice - I'm about to pick up the third one. The cooling fan keeps going on and the device gets super hot. The first one blacked out and wouldn't go back on. Hoping the third one doesn't burn out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Touch screen

    Rated 5 out of 5 stars

    Excellent Choice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect laptop for personal & business use. It's easy to set up, has the touch screen feature, number pad, speed, & it's not heavy. Just what I was looking for!

    I would recommend this to a friend