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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 2,826 reviews
  • Rated 3 out of 5 stars

    Flimsy Keyboard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, but the keyboard seems flimsy. The keys come off during normal typing, but I can put them back on. I am concerned about it coming a point where they will not go back on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its too slow and wifi is disconnecting continuously i am not satisfied with this and build quality was not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Has Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started shutting off at random including during the initial set-up. After a week of it getting nothing but worse I returned it and upgraded

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad on eyes/cheap components

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel the key board is quite cheap and is VERY hard to see when it is grey lettering on grey background. Bad decision on HP part. Have your xray eyes ready.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    LAPTOP NEW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I GOT SOLD A BAD LAPTOP I THINK AND IT FEELS FLIMSY AND BRAND NEW AND ITS ALREADY FREEZING AND I DONT KNOW WHY

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor internal performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the internal fans stopped working in less than a week of purchase, so I now must wait 2-3 weeks until it gets repaired.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Horrible battery.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and fast computer. But Horrible battery-powered. The battery drains too easily. Full changed battery last lesser compare to my touch light.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery is terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery has max 3 hours of life. It advertises all day, but that is not the case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Programming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard lettering is very light. The computer is not good for programming. It is good for everyday computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine, but a nightmare to transfer from old laptop to new. beware! Battery not staying charged per manual. Less than advertised.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Get the warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer less than 2 months I get messages about battery issues and need to contact. How, a I am also getting warning about disk drive. It has shut down twice saying I'm out of memory when I had two things open. I wish I would have listened to previous reviews. I will be contacting HP in am

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up but I do Not like the silver keypad. It is very difficult to read the letters/numbers. I plan tp return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dissatisfied with HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    webcam displays grainy videos even in fully lighted area. connection to internet is not stable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I feel cheated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unhappy with Best Buy regarding this purchase. I bought this item new as a gift for grandchild. When trying to set up we found another users information and multiple games etc. already loaded on computer. After having to schedule an appointment to have items removed all is better, but I felt cheated by Best Buy. Apparently new doesn't mean new. At what point does an item become an open box item?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop that won't turn on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop will not turn on after barely a week of purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not turn on

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for my daughter for school but just shut down it won't turn on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tom Reeder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard hard to read and battery only lasts 2 hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CHEATERS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cheated me with the price of the Laptop I bought recently from your company.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Too Expensive for Quality of Computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer feels very cheap. Keys, power button, and cover are very light plastic. When I turned it on, the fan began whirring very loudly & seemed to struggle to get through even the basic set up. It became very hot way too quickly & the charger was hot as well. I returned it the day after receiving it. This was my first & last HP computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I like my old Touch- screen better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really the best, I need to keep setting my touch-screen options, it's not good at following commands with my finger.

    I would recommend this to a friend