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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 2,826 reviews
  • Rated 3 out of 5 stars

    HP Keyboard needs Light

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Bad keyboard color. Hard to see letter, no light up keyboard.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 2 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touchpad feels awkward, no lights on keys. Feels light, a little flimsy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not recommend. Subpar keyboard, trackpad/mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard's key bound as if they were a rubber band. I have mostly mac computers and it felt like a torture to type on this keyboard. Additionally, quite unpredictable trackpad/mouse situation going on. I couldn't use this laptop feeling like I was doing the wrong thing all the time, even tho I am a computer engineer and been using computers for more than 30 years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT AS EXPECTED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this price and the laptop does not have backlit for the keyboard very sad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Desktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this item for 139 in thanks giving offer but now it’s 10$ less than the offer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wait a minute

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving this laptop to someone as a Christmas gift. I haven't look at it yet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hp laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At geek squad now as computer broke in less than a year

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok laptop not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs a light up keyboard. Does what I need it to do. Case feels rather cheap.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for the average user but there are problems with it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Broken laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System issues across the board. Not sure why I've only had it a month....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Laptop at low cast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop at low cost, yet to use laptop to full level

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Noisy Keyboard Keys.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plastic keyboard is very noisy like the keys are really loose. Would have preferred to have backlighting, but Best Buy didn't offer that option.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      Thanks very much for your review. I'm sorry to hear that the laptop did not meet your expectations. We always aim to make our customers happy, so if we can assist you with this or in selecting the product that best suits your needs, please don't hesitate to reach out to us directly at support.hp.com.

      I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”

      Alexis
      HP Care HP

  • Rated 2 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. Didnt realize when i purchased it that the keyboard is not lite up. Unless you have great light you can not see the letters or numbers since they are silver.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a horrible computer. It sucks at connecting to internet no matter where I go. It’s obviously outdated and has issues and I just got it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap materials and not recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop materials look so cheap doesn't look like a laptop that will resist over the time, I don't recommend this product for the price are better options, Samsung

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    INEXPERIENCED SALES PERSON SOLD ME THE WRONG THING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I TOLD THE YOUNG MAN I NEEDED A LAPTOP BECAUSE I AM AN INSURANCE AGENT AND I AM ON THE ROAD DOING APPOINTMENTS IN PEOPLES HOMES ALL DAY. HE SHOULD HAVE TOLD ME I NEEDED A TABLET, NOT A LAPTOP BECAUSE I HAVE TO BE ABLE TO ACCESS THE INTERNET THROUGH MY PHONE SERVICE. i DON'T KNOW THESE THING. I HAVE TO TRUST THE PROPLE IN THE STORE TO KNOW THEIR PRODUCT. OBVIOUSLY THIS YOUNG MAN DIDN'T KNOW THIS AND HASN'T BEEN TRAINED PROPERLY SO I WILL BE RETURNING THIS ENTIRE PURCHASE AND THEN IT'S OFF TO THE APPLE STORE WHERE THEIR SALES PEOPLE KNOW WHAT THEY ARE DOING.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wifi issues.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer must be shut down and restarted every time you try to connect to the internet. It will not stay connected. Would love some help With this.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Delivered Box wet with my new computer in it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is great it is just who delivered it did not deliver next day and must have left it in their truck and the end if the box was wet. Could not just buy in store. Change your deliver person.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    miserable mouse pad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mouse pad is horrible - non accurate - changed all the settings to try and make it better - no, horrible horrible - makes using the laptop miserable

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    Good hardware bad Operating System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this laptop if you do not have a Microsoft account or want to keep you r info off the internet! Comes with Windows 11 Home- S

    No, I would not recommend this to a friend