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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 2,826 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    SOLID AND COMFORTABLE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast set up; mouse and touch screen are neither oversensitive or unwieldy---in other words:just right.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Nice computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for what I need. I am using this for mostly e-mails. etc. I especially like the touch screen!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for beginners & office use, it has some heating issues at the beginning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. Keep selling the best products with best price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading how many positive reviews there were I figured this would be a perfect budget option for me since I only use my regular pc lightly for school and tv. Everything was fine at first with it being loud from time to time with the fans but after a month of light use it completely died!! It was unresponsive with the exception of the charging indicator light blinking when I plugged in the charger. Luckily this happened before my return window, nonetheless it was very disappointing as I really enjoyed the laptop up until this moment. My cheap chromebook lasted longer than this and I dropped that thing daily for about four years. This thing never left my desk or got any movement at all in comparison. If you decide to get this for any reason still I would definitely recommend getting a warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Touchscreen malfunction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is terrible. I had it for about 9 months. Not pleased at all. Takes a while to get connected to WiFi at times. My touchscreen just completely stopped working about 3 months in and I’ve had no touchscreen ever since. HP troubleshooting did nothing and I took it for geek squad to look at and the representative told me that he’s had many people bring this laptop in for touchscreen issues and they couldn’t figure out a solution. I am so disappointed with HP.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overheating/ Bad Speaker and Vent placement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works for everything I want it to work for. As I use it for college and running art programs on it and a lot of other school work. However whoever made this laptop designed it horriblly for me to almost pay 1,000 dollars for a laptop with the vents for cooling on the bottom and inbetween where you open and close it. The laptop gets extreamly hot as do the cord I charge it with and I am afraid that it will catch fire or melt some parts from how hot it gets. Not only this ,but because it gets so hot it takes longer for me to charge it because I have to keep unplugging it and plugging it back in so I can give it time to cool down. I am so scared that it will catch fire or explode it is not funny. The other issue I have with this is that I also watch video tuturiols for my classes as well as have zoom etc. Whoever designed it was stupid in that department and put the sound speakers on the bottom of the laptop ....so any sound is muffled because it is sitting on the speakers. So you have to turn your volume all the way up just to hear anything. Kind of disappointed in that area because HP computers have always been my go to in the past. Because of their good quality and nice builds ,but this laptop build is completely sloppy and not well planned out for it to cost so much.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello,

      I'm sorry to hear that your purchase has been a disappointment. We appreciate your loyalty to the HP brand over the years and can assure you that we always aim to make our customers happy with our products, though we understand that this doesn't always work out as intended.

      We are always here to help with any issues our customers might encounter or to assist you with selecting the product that best suits your needs. Please don't hesitate to reach out to us directly at support.hp.com to see how we can help.

      I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, simply look for an icon on our support site labelled “Check Warranty Status.”

      Alexis
      HP Care HP

  • Rated 3 out of 5 stars

    No lighted keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the laptop...but the keyboard and letters on the keyboard were grey. The keyboard had no light. Had to return it because it was literally impossible find keys. Associates in the store were super helpful and couldn't believe there were no lights.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased. I consider this as a wise purchase for my needs. Quality well worth the money spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asked my grandson whom I Purchased this for, how he liked it. He said that it's 'Epic'

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Great buy and good value for the amount of power and storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the laptop come with windows pro?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi i haven’t purchased the laptop yet bht i wanted to know if it comes with windows pro?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Master

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice I like this one and I am told my friend and my family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Good price. I would prefer if the storage was 1000

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bargain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is top of the class. I paid 599 on sale. best ive ever had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the laptop fast booting up good screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used it much yet but so far so good !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my HP is perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I wanted and what I needed, I´m very happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp touchsceen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ell for student needs , too soon to know durability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got it for my nephew and he is very happy with it

    I would recommend this to a friend