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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,826 of 2,826 reviews
  • Rated 1 out of 5 stars

    Not for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though the configuration is appealing, the assemblage is poor and uncomfortable to use. The keyboard makes funny sounds that causes distraction when using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery only last 2.5 hours with a full charge. For that reason alone it is the worst laptop I have owned.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    silver HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was excellent the first couple of weeks , now, black screen of death will return it soon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POOR QUALITY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY IT. Poor quality. Screen went black after a month.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just fair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure how the laptop is getting so many stars and by other reviewers. I owned two older refurbished Dell laptops and a Chromebook previously and the feel of this HP laptop is flimsy compared to those and the battery doesn't last very long. I bought this with a discount on Black Friday or else I would have taken it back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like it and returned it for a nice Lenovo that was on sale and saved me $200. The keyboard sounds like a bucket and the letters don't show up well on the keys. Just wasn't for me but may be good beginner's laptop.

    No, I would not recommend this to a friend