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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2825 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,825 reviews
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good laptop you can touchscreen or use the keyboard I found it to be smooth.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop the keys have a cheap feel to them. Overall it’s pretty good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with an affordable price. Includes numeric keypad - a big plus.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not pleased at all

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as I love the look and feel of this laptop, I'm really not pleased with it, and it's so saddening. Firstly, the Wifi keeps messing up, and again, the battery life isn't impressive at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter who is in college. Good laptop for the cost. Good packaging, long battery life and good power for all her college needs.

    I would recommend this to a friend
  • Cons mentioned:
    Usb ports

    Rated 2 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    # Very poor Battery, I have charged a laptop 3 times in a day for regular work # very dim keyboard text # No fingerprint reader as mentioned # Only two USB port and these are close to charger port not easy to connect USB devices #

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Raghu,

      I'm sorry to hear that you've had a disappointing experience thus far. I can imagine how frustrating this must be, but I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:

      I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Battery and Adapter Issues" or "Keyboard, Mouse, TouchPad, and ClickPad issues" to get started.

      If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP

      I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”

      Alexis
      HP Care HP

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, would recommend again. Bought for 2 daughters and they use daikty

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    HP 15.6" Touch-Screen Laptop: Powerful Performance

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the HP 15.6" Touch-Screen Laptop with Intel Core i7, 16GB Memory, and 512GB SSD in Natural Silver, and I must say, it has exceeded my expectations in both performance and design. This laptop combines power and elegance, making it an excellent choice for productivity, multimedia, and everyday computing tasks. One of the standout features of this laptop is its Intel Core i7 processor. The i7 delivers exceptional performance, allowing for smooth multitasking, fast data processing, and seamless application launches. Whether I'm working on demanding tasks, editing multimedia content, or running resource-intensive software, this laptop handles everything with ease. The inclusion of 16GB of memory ensures a smooth and responsive user experience. It provides ample headroom for multitasking, enabling me to have multiple applications open simultaneously without any noticeable slowdowns. The laptop's performance remains consistently snappy, regardless of the workload. The 512GB SSD is another impressive aspect of this laptop. It offers generous storage capacity for documents, media files, and applications while significantly enhancing the overall system responsiveness. Boot times are lightning-fast, and files load quickly, saving valuable time and enhancing productivity. The 15.6" touch-screen display is vibrant and sharp, making media consumption and content creation a pleasure. The touch functionality adds convenience and flexibility, allowing for intuitive interaction with the operating system and applications. Whether I'm browsing the web, watching videos, or working with creative software, the display delivers excellent visuals and accurate touch response. In terms of design, the laptop's natural silver finish exudes sophistication and elegance. The slim profile and sleek aesthetics make it visually appealing, and the build quality is sturdy and durable. The keyboard is comfortable to type on, featuring well-spaced keys with good travel, and the touchpad is responsive and precise. Connectivity options on this laptop are plentiful. It offers multiple USB ports, including a USB Type-C port for fast data transfer and external display connectivity. Additionally, an HDMI port, an SD card reader, and a headphone/microphone combo jack are included, providing versatility for various peripherals and devices. Battery life is decent, offering several hours of use on a single charge, depending on the workload. While it may not provide all-day battery life, it is sufficient for most day-to-day tasks and portable enough for use on the go. The laptop comes with Windows 10, providing a familiar and user-friendly operating system that is compatible with a wide range of software and applications. HP's software optimizations and driver support ensure a smooth and reliable user experience. In conclusion, the HP 15.6" Touch-Screen Laptop with Intel Core i7, 16GB Memory, and 512GB SSD in Natural Silver is an impressive device that offers a winning combination of performance and design. Whether you're a professional, a student, or a casual user, this laptop delivers powerful computing capabilities, a stunning touch-screen display, and a sleek aesthetic. I highly recommend it to anyone in search of a versatile and high-performing laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    HP touch screen laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best HP Touch screen laptop ever. You got to buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen, Weight
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Worth buying Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP laptop provides outstanding value for its price, with a number of impressive features. First and foremost, the Intel Core i7 processor guarantees that activities are completed quickly and efficiently. Its fast processing speed boosts productivity, while the substantially sized keyboard offers comfortable typing, aided by efficient backlighting. Its lightweight design allows for easy transportation, making it suitable for mobile users. The screen quality is ideal for a variety of jobs, and responsive touch functionality adds to its attractiveness. While the restricted number of USB ports may be inconvenient for individuals with many accessories, the inclusion of multiple connectivity options like as HDMI, USB-C, and microphone connectors allows for quick connections to external devices. The 16GB of memory allows me to run numerous programs at the same time with no performance difficulties. When combined with the lightning-fast 512GB SSD, which provides plenty storage capacity for all of my data, documents, and movies, this laptop truly excels in terms of speed and responsiveness. Overall, its performance and speed are commendable. Since its purchase in August 2022, I've experienced no issues, despite extensive daily use of up to 12 hours on weekdays and at least 5 hours on weekends.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was a touch screen but it is not a touch screen. I am disappointed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Powerful and Reliable Laptop for Work and Play!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the HP 15.6" Touch-Screen Laptop (Intel Core i7, 16GB Memory, 512GB SSD) in Natural Silver from Best Buy, and it has exceeded my expectations in every way! What I love about it: Performance: The Intel Core i7 processor and 16GB of RAM make multitasking a breeze. Whether I'm working on spreadsheets, editing videos, or running multiple applications simultaneously, the laptop handles it all smoothly. Storage: The 512GB SSD ensures lightning-fast boot times and ample space for all my files, media, and programs. Touchscreen Display: The 15.6-inch touch screen is responsive and vibrant, making navigation intuitive and perfect for creative tasks. Design: The sleek and lightweight design in Natural Silver is both elegant and portable—great for working on the go! Battery Life: It holds up well throughout the day, which is perfect for long work sessions or travel. A few considerations: While the laptop is fantastic for productivity, it could benefit from a slightly brighter display for outdoor use. Additionally, the lack of a backlit keyboard might be a downside for those who often work in dimly lit environments. Verdict: This HP laptop offers incredible performance, modern features, and great value for the price. It's perfect for professionals, students, or anyone in need of a powerful and reliable computer. I highly recommend it! Thank you, Best Buy, for this amazing product and service. I’m thrilled with my purchase and would love the opportunity to win the $400 credit to explore even more incredible deals!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Display white lines

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used it for 18 months. I see the white lines on display and those are increasing once in every 7 days.. I don't recommend this product and I want my money back..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    A Stellar Performer That Exceeds Expectations

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the HP 15.6" Touch-Screen Laptop with Intel Core i7, 16GB Memory, and a generous 512GB SSD in Natural Silver since November 2022, and it has consistently proven to be a stellar performer that surpasses all my expectations. First and foremost, the sleek and sophisticated Natural Silver design caught my eye, giving the laptop a premium and modern aesthetic. The 15.6" touch-screen display adds a level of convenience and interactivity that has significantly enhanced my overall computing experience. The touch functionality is responsive and seamlessly integrates into both work and leisure activities. The Intel Core i7 processor, coupled with 16GB of memory, ensures that this laptop handles multitasking with ease. Whether I'm running resource-intensive applications, handling large datasets, or engaging in creative work, the performance remains consistently smooth and responsive. The 512GB SSD not only provides ample storage space but also contributes to faster boot times and quicker application launches. The keyboard is comfortable to type on, offering a satisfying tactile feedback that makes long typing sessions a breeze. The inclusion of a numeric keypad is an added bonus, especially for those who work extensively with numbers. Battery life has been impressive, easily lasting me through a full day of work without the need for frequent recharges. This level of reliability is crucial for my on-the-go lifestyle, and I appreciate not having to constantly worry about finding an outlet. Connectivity options are abundant, with a variety of ports that cater to my diverse needs. Whether it's connecting external drives, peripherals, or external displays, the laptop provides the versatility I require for my daily tasks. The laptop's overall build quality feels robust and durable, and I appreciate the attention to detail in the construction. The inclusion of security features, such as a fingerprint reader, adds an extra layer of protection to my data, giving me peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Exceeded my expectations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came in looking for a laptop suitable for working daily and after searching through all of them on display, I could not find one that had a fast processor that didn’t break the pockets. I looked online and I can not find anything that compares! The price range for the product is awesome in my opinion. It’s touchscreen, more than average gigs and the perfect size. I love my laptop and it met the requirements for my job. I would say the battery life could be just a little better though.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    HP Touchscreen I7 Core processor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this laptop and I must say, I am extremely satisfied with my decision. The laptop is not just sleek and stylish in design, but also high-performing in nature. The first thing that caught my attention was its lightweight and compact size, making it very convenient to carry around. The display is crisp and vibrant, producing excellent visuals which enhance my viewing experience. The performance of this laptop is top-notch. The processor is fast, allowing me to multitask without any lag. Whether I am working on heavy files, browsing the internet, or streaming my favorite shows, this laptop handles it all smoothly. The battery life is impressive as well. It lasts for a good number of hours on a single charge, which is very helpful when I am on the go. One feature that particularly stands out is the keyboard. It is comfortable to type on and the backlight is a nice touch, aiding in low light conditions. The only minor drawback I found is (mention if any). However, it does not overshadow the excellent features this laptop offers. All in all, this laptop offers great value for the price. I would highly recommend it to anyone looking for a reliable and efficient laptop for both work and leisure. Rating: 4.5/5

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What happened to storage on a brand new laptop???

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to buy storage & more storage. Bought from Best Buy on line. A nitemare

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    scratch on the laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The open box conditions were mentioned perfectly good, yet when I received my laptop there is a scratch on it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Best battery life on the market

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits all our needs. High RAM and Memory, backlit keyboard, touch screen, back flip keyboard to be used as an extra large tablet, light and skinny, and best of all...the battery life is better than anything out there. We bought two.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Small business and Grandma approved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, lightweight, durable and not too small. It plenty of memory and ability to run my small business program. I have Quickbooks and older versions of word and excel. The only program I have had an issue with is Adobe. I have 2 HP printers and connect to them wirelessly. The keypad mouse is super sensitive so I might be investing in a wireless keypad and mouse when I am sitting at my desk(my chiropractor suggested that as well) It only has 2 USB ports which is a downside. The battery life is fine for me because I only work 4hrs at a time and I plug it in when I am working at my desk. I am so happy with my purchase and it will allow me to work from home when our grandchild is born.

    I would recommend this to a friend