Customers highly value the overall performance, screen size, and speed of the 17.3" Full HD Laptop. Many find it to be an excellent machine with outstanding speed and quality, and appreciate its relatively lightweight design and great battery life. Some customers have expressed concerns regarding the hard drive and connectivity, while others are considering upgrading the RAM. However, the laptop does not appear to have overheating issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,493 reviews
Rated 3 out of 5 stars
Laptop Review
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This a good pc it’s not great but it does what you need it to do.
Stopped working after 60 Day!! Buy something else!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Do NOT purchase this model. It stopped working after only 60 days. After spending 50 minutes on the customer support line, it was determined to be a hardware failure, requiring me to send in a nearly new computer for repair. Now I’m expected to wait for a shipping box, backup my data (they wipe it clean), take it to a FedEx location, then I get to wait for them to find out what is wrong with my new computer and then they will contact me. I strongly recommend finding an alternative—this has been a complete FAILURE on HP’s part. They should be embarrassed to sell such a terrible computer and Best Buy should be embarrassed to such a terrible product!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Contacted best buy and they told me my product was still under manufacturer warrant which was so helpful! (Not). This product was open box and certified new by best buy/geek squad however I have a feeling that isn't true. After nearly 2.5 months of regular usage the screen started flickering black and wouldn't come on and now it has completely stopped coming on. I can hear the computer is on however but no functioning screen. I reached out to HP and it's been a week since I've heard back from them. I use this for my small home business so this is a major problem for me and so far have recieved limited to no help from either best buy or HP. I might avoid this product if I were you!