Customer Ratings & Reviews

I tried to see if i can manage without some ports. This laptop doesn't satisfy my needs. Gave it to my daughter for school.

Hard drive went out within 2 months. I will never buy another ho product again.

First, I ordered over the phone and didn't realize the computer had an AMD rather than Intel processor. It's slower than Intel and when I'm playing games it frequently freezes up. Also I've noticed when trying to access some things it won't let me saying something about using too much of something. Most diasppointed. Am considering trading it in since I believe I have 60 days?

Some of the letters on the computer have faded. You can't read them. My computer isn't even a month old! Some of the letters are unreadable. Disgusting. Will never buy a HP laptop again!

I would give a 0 if I could. This has left a bitter taste in my mouth. Unable to return the purchase as the window passed (understood and accepted) but reached out to ask for support due to blanking out of screen, mouse icon disappearing, laptop fails to charge intermittently and sound distorted on Zoom/Teams calls. Informed Best Buy and was informed I could return but remained at store discretion. For having a laptop less than 3 months these issues should not even be present for the price paid. Thought to get a Best Buy membership but this has certainly changed my thoughts.

computer is great, Price was fair and NOT overpriced like other stores

Great laptop except the keyboard. It's awful. I may just toss this laptop in the garbage.

My daughter bought it and at 24 she says it is suitably average.

Overall, the computer does its job however just wish it had a little more power for multi-tasking

Was told item was 1TB only 512mb. Sold me a Best BUY Customer warranty non refundable after I returned lap.top. Never transferred my old hardrive to new laptop. Never updated Windows added my security system like Windows Updater and Security. was sold one thing and told another about this entire transaction. Check ENTIRE sales receipt top to Bottom, wherein the extended warranty is explained, not the sales clerks I'm giving you this Free but paying for it later, second year warranty is your bill in a year but not told that.

Hard drive failed less than 3 months after purchase. Returned to Geek Squad and will see how HP will handle the warranty issue. In addition, there had been continuous issues with the trackpad with the left click sticking regulary. We will see how HP handles the warranty claim. I previously had a good opinion on HP. TBD depending on their next steps. Regardless, high marks for Geek Squad. Their folks are top notch.

Wish I never purchased. Received laptop, set it up the day after I received it. Used it a couple days later to print a file. A few days later it wouldn’t turn on or charge. I was still within my return I should’ve gone with my gut and return it. Instead, I sent it to HP for repair to find out the motherboard was bad. I am still waiting to receive it back.

nice features, but playing Netflix and it freezes.

Too heavy, *****HATE***** the "COPILOT" KEY where the 2nd CTRL key should be!!!

Hard drive failed and I’ve only had this for 3 months with very little use. and the manufacturer warranty does not cover this. To be fair i thought the computer was perfect untill this happened. This has been very frustrating.

**^BUYERS BEWARE ! I purchased this device May 28. Well here it is June 24th and on the 23rd it started running a loud motor like noise . I never dropped it or anything just trade on it and watch tv on it . I am very displeased. It can’t be returned because that ended June14th. I am contacting Hp now under warranty but this is so inconvenient and such an unpleasant experience.

Difficult to use. Seems to work ok but difficult to find things like the on and off buttons.

Upon receiving. As looking at Instruction discovered INTRUCTION was for ANOTHER - DIFFERENT MODEL!!! After setting up I am wondering if it WAS A right choice! Upon starting page opens in only LOWER HALF. I have to drag it to FIIL Full SCREEN!!!!!

Too many features missing on this work laptop, keyboard doesn’t lit up

Junk dont buy Can not remove the battery so rebooting can be a problem. Mine got the black screen of death after 2.5 months