Customer Ratings & Reviews

Some of the letters on the computer have faded. You can't read them. My computer isn't even a month old! Some of the letters are unreadable. Disgusting. Will never buy a HP laptop again!

Hard drive went out within 2 months. I will never buy another ho product again.

upgrade to windows 11 due to microsoft discontinuing 10

I didn't realize the keyboard doesn't light up I've always had that feature on my previous computers.

First, I ordered over the phone and didn't realize the computer had an AMD rather than Intel processor. It's slower than Intel and when I'm playing games it frequently freezes up. Also I've noticed when trying to access some things it won't let me saying something about using too much of something. Most diasppointed. Am considering trading it in since I believe I have 60 days?

If you play games like the sims, house flipper, golf with your friends (all games that don't require a whole lot to run) DO NOT GET THIS LAPTOP. I bought this laptop for the sole purpose of home use and to play the games I have that again, do not require a whole lot to run. Laptop continually lags even when I am trying to use GOOGLE of all things. Horrible purchase and a waste of money, should have kept my macbook, even if it didn't run certain games that required windows, it is 1000x better than this.

I tried to see if i can manage without some ports. This laptop doesn't satisfy my needs. Gave it to my daughter for school.

I would give a 0 if I could. This has left a bitter taste in my mouth. Unable to return the purchase as the window passed (understood and accepted) but reached out to ask for support due to blanking out of screen, mouse icon disappearing, laptop fails to charge intermittently and sound distorted on Zoom/Teams calls. Informed Best Buy and was informed I could return but remained at store discretion. For having a laptop less than 3 months these issues should not even be present for the price paid. Thought to get a Best Buy membership but this has certainly changed my thoughts.

Can't say as still attempting to learn what's what VERY CONFUSING.

The hard drive crashed after only 4 months. Don’t buy one. I took it to Best Buy and they had to ship it to HP to fix; one to three weeks before I get it back.

Was told item was 1TB only 512mb. Sold me a Best BUY Customer warranty non refundable after I returned lap.top. Never transferred my old hardrive to new laptop. Never updated Windows added my security system like Windows Updater and Security. was sold one thing and told another about this entire transaction. Check ENTIRE sales receipt top to Bottom, wherein the extended warranty is explained, not the sales clerks I'm giving you this Free but paying for it later, second year warranty is your bill in a year but not told that.

Bought this for my son for college. Hard drive stopped working after only 6 months of use.

Great laptop except the keyboard. It's awful. I may just toss this laptop in the garbage.

computer is great, Price was fair and NOT overpriced like other stores

I'm going to rate the low because literally 4 weeks after setting up and moving all my data, the hard drive crashed.

Overall, the computer does its job however just wish it had a little more power for multi-tasking

Bought it less than 2 months ago screen blew out it's a black screen took it to geek squad the immediately told me they can't fix it they had to send it to Kentucky haven't heard from them since haven't gotten an update of when I'll get it if it can be fixed if it is fixed I would really just like my refund back

My daughter bought it and at 24 she says it is suitably average.

Wish I never purchased. Received laptop, set it up the day after I received it. Used it a couple days later to print a file. A few days later it wouldn’t turn on or charge. I was still within my return I should’ve gone with my gut and return it. Instead, I sent it to HP for repair to find out the motherboard was bad. I am still waiting to receive it back.

Slow and awkward to navigate. Item returned. Word of advice spend more money. You get what you pay for.