Customer Ratings & Reviews

What a joke. I have always had success with Best Buy products until I bought this piece of poorly manufactured metal and plastic. My son used it for 2 months before the card drive went out. The guy who helped him said there are all kinds of problems like this with this model. I feel that we should have been offered a replacement, if they refused. I am furious. I bought this for him because HE NEEDED IT TO USE on a REGULAR BASIS! Now, we have no idea how long the repair will take. This is ridiculously inconvenient and a very poor representation from Best Buy.

Purchased this for my MIL and apparently it does everything that she wants/needs it to do and she loves it. Works well for internet browsing and apps she uses, not sure for gaming purposes obviously and I'm sure that isnt what it would work well with but it is quick for other things.

The HP works well for work and document production.

Computer is great. does just what I need it to. service is great too

Computer is working great so far. I have no complaints.

I had an old Windows 10 and needed a new one so I talked with a Best Buy employee and told him the model that I had and what would be comparable. I bought it and he took me over to the Geek Squad to finish up and said it would be ready next day so all went well. These guys are good!

Nice screen and that is about all. Keyboard layout is just okay and speed is slow and dragging down my ability to work fast.

nice laptop big screen for senior good quality and very good price

Great computor, super deal. very happy! Purchased two of them.

Working great for me. Does everything I need it to do

Good computer for the price. Would recommend getting it for the price.

This was a Christmas gift for my daughter. It was exactly what she wanted and she is happy with it thus far.

Very good laptop for the price does what I was looking.

Excellent, all original, speed when searching for the order

Loved the product. And the customer service was the best I’ve had since moving back from Japan. Really impressed.

Replaced a 2 year old Dell Inspiron that fell apart. The screen detached from the base, too much plastic. Hopefully this one is more durable.

Have not had a chance yet to dive deep into it's performance, speed or multi-tasking capabilities. But I am Totally pleased with the look, keyboard and specs which I'm pretty sure will more than meet my home office needs. Very, very happy most of all with the pricing !!!!!!!

Love the HP computer for my home work needs! Such a fast easy way to perform my duties.

This was a gift for my granddaughter, and it was absolutely loved.And was exactly what she was wanting

Great for personal use, speed, batery and functionality recommended.