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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 643 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are positive about the large screen size, ease of use, and the generally good performance of this 17.3" laptop, frequently citing its excellent price as a key advantage. However, customers are negative about the battery life and some expressed dissatisfaction with the touchscreen and pre-installed Windows mode. The SSD was praised for its speed, while some users found the weight acceptable. A few users mentioned concerns about the keyboard and the inability to easily remove certain software restrictions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-643 of 643 reviews
  • Rated 1 out of 5 stars

    Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have bought 2 17" HP Laptops, both of them the case cracked at the hinges. HP was no help in fixing this known problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it 3 years ago I3 is super slow ,better get something higher

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad motherboard.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this for 11 months. They had to send it out of state to replace the motherboard. 11 months later it went out again. Warranty after repair was for 90 days. Save your $$$$. Should have replaced the computer after the 1st time. Terrible customer service!

    No, I would not recommend this to a friend