Customer Ratings & Reviews

I returned this item. it was a little too heavy for me to transport around. but it seemed like a great computer and a good price.

Sometimes the touchpad is not smooth. Otherwise value for money.

So I bought this computer with the understanding that it would have virus protection added on. It was not. I started the computer and no matter what was done it went to copilot. I called for an appt from Geek squad to help and was hung up on 3 times. Pretty upset with the service and the product.

Not enough instruction on usage. Not enough instruction on usage.

Laptop appearance is sleek, however, there is no battery life. Description indicates up to 10 hours battery life, however, charge doesn't last more than 2 hours.

the batery never works, just in the first day that I buy it.

Needs for storage if you're a gamer. Just need to get more storage.

Less than a month old. Mouse pad doesn't work. HP suggests returning because it's defective. Best Buy won't take it back. DO not buy HP.. DO NOT BUY FROM BEST BUY.

Ever since buying this I've received a ton more SPAM calls and emails. Makes me never want to buy something from Best Buy at all. The only place I gave my number an email address to was to Best Buy!

The HP laptop was a great price. I asked the associate since I had Dell docking station would there be any problems. He told me everything would work; Dell works with Dell and does not work with HP or any other. Plus, HP did not come with a charging cord.

I bought a laptop on Dec 2 and still not received, supposed the delivery was for Dec 16 but it changed, I don't know the date of delivery yet.

People in BestBuy were HORRIBLE to deal with. This laptop is going back, simply because I DO NOT WISH TO PURCHASE FROM BESTBUY.

Equipment seams fine, although sales person was terrible. We left the store with computer, without setup. I need to goback to get some assistance from setup geek squad.

Sleek and fast with a great screen size! I'm very happy with my purchase.

Moderate price and excellant performance and speed. Display is vivid and awesome. I'm not a facbook or gamer. I use Word and Excel frequently and on line services of email and Amazon. This is my third HP laptop and I love it. My old laptop was a Windows 10 product and because It wouldn't run Windows 11 I prchased this one. I'm gald I did. Solid machine with great performance, but thats the HP legacy!

My new hp is great it works fast with a large size screen and I enjoy watching

only area of concern was on my part thinking that all laptop computers had lighted key boar like all the others that I have brought.

Makes my husband happy and that is all I care about