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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $899.99

Customer reviews

Rating 4.7 out of 5 stars with 318 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 318 reviews
  • Rated 5 out of 5 stars

    Laptop Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person seemed knowledgeable & procedure was not difficult.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop to replace desktop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop to replace my desktop. I love it. The keyboard is full size so typing is a breeze. Now I can do my work wherever. Very satisfied with purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer and the customer service I received.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard illumination

    Rated 2 out of 5 stars

    My worst laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dislike intensely. Too heavy. Battery life way too short. Worst battery I've ever used. Screen is nothing special, just tiny bit larger. Keyboard hard to read. Wish I could return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is exactly what I was looking for. Love the keypad!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus far I am fairly happy with the purchase; however, it would be great if it has a thunderbolt port or two. The laptop is large and has some weight. The keyboard area has a little bit of flex to it as well. The service at Best Buy was great and I am appreciative of their associates for assisting and answering questions!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift; nice computer but I didn't notice there is no number pad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP LAPTOP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service Employees well in their knowledge of products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT PURCHASE!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased! Contained all the specs I wanted. Great Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice and easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great, happy with the purchase, looks, price, everything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    much faster than old computer for emails and internet searches

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    confused and frustrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am confused with a lot of the apps and trying to fix things to work better. the taskbar is very small and I can't make it any bigger, if I try to it doesn't change and everything else overlaps. I would like to a person for help, but never get a person.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard illumination

    Rated 3 out of 5 stars

    Ease of Use.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard is awkward and difficult to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good help

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good help by geek squad on set up and helping me get started.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good value Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is fine except 16GB memory causes system to be slow.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SETTING UP NEW PURCHASED EQUIPMENT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVING TRANSFER OF DATA ANS SETUP OF NEW LAPTOP CAN BE A REAL CHALLENGE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy, I can do my job and it is easy to carry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    17” laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect, just too big for my liking. I need to return for a small size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the cost, customer service was excellent

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Overworked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech person that helped me was wonderful but too many people waiting in line and not enough people to wait on them. My appointment was delayed by an hour so when appt was only 20 minute so people were stacking up in line and that made me feel rushed so didn't get all the info I needed.

    No, I would not recommend this to a friend