Customer Ratings & Reviews
- Model:
- 17-BY3613DX
- SKU:
- 6407696
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the large screen, fast performance, and affordable price of the 17.3" Laptop. Many users appreciate the laptop's large screen size, which they find convenient for multitasking and viewing content. Customers also highlight the laptop's fast processing speed and boot-up time. Additionally, the laptop's budget-friendly price point is a key selling point for many buyers.
This summary was generated by AI based on customer reviews.
We had it a week and it wouldn't restart.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a great little computer, reviews were good. We had it a week and my husband charged it and then it wouldn't restart. Had to send it back to HP and now after several delays, we are getting a refund. It may have been ours was just glitchy, but I would hesitate to buy this model again.
No, I would not recommend this to a friendOversized desktop to go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too large. Couldn't even find a laptop carry case for it.
No, I would not recommend this to a friendThis laptop has been a huge letdown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this laptop. I am a big fan of HP products but this laptop has been nothing but a problem since I got it. I am actually bringing it back to Best Buy tomorrow to get a new one this one is so glitchy. Hoping the next one will work better.
No, I would not recommend this to a friendStill can't print. More time wasted resolving the
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More time wasted! Tttttt'ccccccccc ccccccccctttccccc
No, I would not recommend this to a friendIt’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent to much money but I’m satisfied with it!!!!!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this computer. I have worked with Windows 10 before, but this is different. Word is impossible. I had to pay I think $95 I was told they would transfer my Windows 10 and support told me I had to pay again. Just very disappointed
No, I would not recommend this to a friendHp laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already defective cooling fan defective can’t even get a replacement just bought it 30 days ago bought on 9/21/2020 and return period ended 10/6 that is ridiculously poor customer service
No, I would not recommend this to a friendScreen goes black
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a short in the screen. You have to tilt the monitor at the right angle or the screen goes black. Purchased for virtual learning 3 mos ago and really needed something dependable.
No, I would not recommend this to a friend15 months old hinges seized!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is 15 months since I bought this machine. I liked it fine until both the hinges locked up and have made the machine come to pieces. Junk. My wife's laptop from HP has the same issue. I shall not buy HP again.
No, I would not recommend this to a friendDisagree about the point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Support to keep the point for customer, because most of the customer not shop at best buy every month. What I know the point keep about one month. After one month the point is gone, that not inconvence for everyone
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I'm sorry to hear that you're having some trouble. I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so I'd like to offer some assistance.
Please reach out to us for direct support. We're always here and more than happy to help you get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Alexis
HP Care
Run
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work; plugged it in came on for a few minutes; started inputting crucial data including my email password when it cut off never to come on again
No, I would not recommend this to a friendCumputer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because it won't let me open anything Becauce I have my email set up in the computer that crashed.so I will be returning it this weekend
No, I would not recommend this to a friendDO NOT PURCHASE!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Not user friendly. I can't get to my search engine. Will not let me download anything. Can not understand microsoft edge.
No, I would not recommend this to a friendi returned it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only one star because i returned it. never used it i couldn't get a realistic appointment with the geek squad because of covid.
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is cheap and not worth the money I spent big yes but not clear looks cheap and works like it for 600 it’s could be better
No, I would not recommend this to a friendBroke after 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for my daughter to do online schooling. I got it just before the schoolyear started and now it is shutting off because a fan is not working.
No, I would not recommend this to a friendBad Battery Life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery was horrible, would never stay charged. While using it for maybe an hour it dropped 30%. Would not recommend. I returned it within a couple weeks.
No, I would not recommend this to a friendPetehrynyk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 days after buying it said my hard drive had no operating system. Still trying to get something done.
No, I would not recommend this to a friendYou charged my twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and received my laptop. Unfortunately you debited my card twice. I need to speak to someone about crediting my account.
No, I would not recommend this to a frienddefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the HP . Screen issues. video problems. I have since purchased another HP laptop (but not from Best Buy)
No, I would not recommend this to a friend