Customer Ratings & Reviews

I recently purchased a laptop, printer, software and Geek Squad support from Best Buy. The entire process has been great. No complaints. The sales person was extremely knowledgeable and patient...no rush. Then I returned to BB to meet with a Geek Squad rep who reviewed with me the loaded software. Then a Geek Squad rep came to the house a few days later to connect everything. Also very knowledgeable and made things very clear...great communicator. thank you for a positive experience everyone!!

Nice computer, battery doesn't last very long though which is bummer but other than that its a nice computer for everyday use.

I am very satisfied with my new computer. Furthermore the Geek Squad Desk was very helpful and professional at both my initial set up appointment and my follow up appointment. The second appointment I made, which I inadvertently schedule for the store instead of the Geek Squad, was also helpful to me. Mac help me get my Zoom app back as he was waiting for his next appointment. My thanks to him. Joyce Hohenadl

This laptop works fine for all around use and the lite photo editing I do. The 17" screen is nice and it works exactly as I expected.

Laptop is great, color is beautiful. The purchase was fast and easy. Unfortunately, what I am having trouble with is the Geek Squad. I paid for one year of support, had to have my printer connected to the new laptop, agent came to our home, after he left the printer was not working. I have tried calling, texting, emailing with no success, I tried several times calling the 24/7 support system with no success also, I get to a certain point in the phone call the and the audio voice hangs up.

This laptop was exactly what i was looking for. Large screen and easy to see key and keyboard. Very pleased with my purchase.

Big screen, great for working from home. I would recommend to anyone looking for something reasonably priced that is good quality.

I love this laptop. It gives me the big screen that I like, is easy to carry around and has all the features I wanted on it.

Good computer. My only complaint is with Windows 10, that I wasted hours trying to disable so I could load non-Microsoft products.

Wife wanted a 17 inch laptop with an internal DVD drive. Good laptop with a fast NVME SSD. For just over $600? Great deal!

i like the computer wish it was touch screen and word does not save documents the way you formatted them. I think its a glitch.

The size and screen were exactly as described. It is heavier that I expected; however, not more than denoted in the description.

So far so good. I got this for my husband, to replace his 15 year old HP Laptop, (which still works, but the screen fell off.)

For the price, this laptop is tops. Great processor, RAM,and huge beautiful screen. I can't ask for more out of a $500 laptop.

Wife loves it, my son also is currently using it for his online schooling Price wasn’t too bad for what you’re getting

Love the big screen able to see more. I was able to hook up another monitor so I could have 2 screens to work better at home.

Great laptop with an incredible screen!! Great for gaming and watching movies!!

This laptop is perfect . I bought it for my grandmother and she loves it. Nice big screen so she can see it and easy to use!!

Good product, easy to use and good price. I just bought it a couple days too early because it went on sale after I bought it.

i like the laptop fast response time on my facebook games and to surf the internet