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Customer Ratings & Reviews

Your price for this item is $339.99
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The comparable value price is $399.99

Customer reviews

Rating 4 out of 5 stars with 1832 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers praise the 19.5" All-In-One's ease of use, compact size, and attractive price point. Many appreciate its design and the speed of setup. However, some users point out that the RAM could be improved, and a few mention concerns about the system's noise level and camera quality. Boot times were also cited as an area for potential improvement by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,831 reviews
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    HP computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst computer I have ever owned. From day one it was slow and unresponsive. Very disappointed in HP.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was sooo slow even after all the updates . My parents old computer from 2015 runs faster then this . Ridiculous

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Bad speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take long to turn on. Very low speed. Went I use the internet take long to connected.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Don’t recommend at all

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not satisfied at all. It is too slow even for doing basic computer work and image on monitor is also very poor.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Boot time

    Rated 1 out of 5 stars

    doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will return as it does not recognize any keyboard. It is slow to turn on and boot up.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Horribly Slow. Going Back.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good on my desk and that's it. Horribly slow, Forever to load pages. This computer is $399 for a reason. It sucks.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Morbidly slow

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst decision ever made. Im sorry I fell for what the store rep told me. My old computer was way faster than this. Never again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At a price of $427.00 this is not a good buy. The computer is very slow and could not keep up It would take up to five minutes at times to go to a website. I would suggest you remove it from your inventory. Because of the Covid -19 virus I was unable to return the item in the 15 days allotted . Luckily one of my children can use it for facebook games. This is not a good product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should describe this as a big waste of time. Slow and freeze ups non stop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Microphone is poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for virtual learning. Had to return immediately. Teacher could not hear student at all. Tried trouble shooting but sound still did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The week after the return period, this computer crashed. We called HP tech support and they literally re-installed the BIOS and it is STILL not functioning. Now, my office is stuck trying to tangle with HP about reimbursing Best Buy so I can exchange this for something that actually works.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my sister to do online school. It keeps lagging and it doesn’t work. The windows close down

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    I buy this computer is running SLOW i spend 433

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend 433 this computer is running SLOW .CAN I STILL RETURN? OR CHANGE..THE DATE I BUY THIS WAS ..JUN 6 2020

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Very slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this computer it was waste of money. Runs too slow

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like anything O do it takes forever to get it to come up! Ok for price but wouldn't buy this product again. Customer service in the store was AMAZING...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this during the pandemic to work from home and had to return it the next day due to a screen issue and there was not a replacement at the time

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Terrible computer very slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is so slow it’s absolutely horrible. I will Be returning

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 1 out of 5 stars

    NOT a good buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TERRIBLE!! makes loud noises shuts off in mid search requires restarts SEVERAL times a day

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Now we know better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its crap. Super slow and not worth even what little we paid for it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Piece of crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a little old lady who doesn't use it much. Way to slow, keyboard sticks, mouse stinks. Do not buy.

    No, I would not recommend this to a friend