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Customer Ratings & Reviews

Your price for this item is $339.99
Clearance
The comparable value price is $399.99

Customer reviews

Rating 4 out of 5 stars with 1832 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers praise the 19.5" All-In-One's ease of use, compact size, and attractive price point. Many appreciate its design and the speed of setup. However, some users point out that the RAM could be improved, and a few mention concerns about the system's noise level and camera quality. Boot times were also cited as an area for potential improvement by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 1,831 reviews
  • Rated 1 out of 5 stars

    Worst computer ever bought..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the computer for the Kids to do their homeworks at home. But what a disappoint.. super low, get freeze many times. Well , long story short, we are about to buy another computer for the kids.. advise, don’t spend your money on this..!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a great desktop at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No wonder it was on clearance. Runs slow and constantly glitching. Sales person said it was a great buy.... Nope it definitely wasn’t a great buy. Definitely disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is horrible, I would not recommend anyone purchase this computer at all!!! I bought this computer for my child in July and the keyboard stopped working 1 month later in august. Worst purchase ever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen Crashed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this computer for my father on Cyber Monday and today it completely shut down and it wont come back on. I 'll take it back to best buy or call HP to get an exchange or refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it and the internal mic didn't want to work. When on video conferences, it would lag so bad that it would kick me off. Bad computer overall.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dis=functional computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to operate. Spastic computer full of chaos. No instructions. On your own. No one to help you! I cannot even find out how to input my favorites list! Do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Please don’t buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for my son power cord was defected. Return to Best Buy and don’t understand why I had to pay for a new power cord

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SLOW

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow! Takes several minutes to fully wake up. Have tried clearing out unnecessary startup items and it's still frustrating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t use multiple programs at one time with this. It freezes. The connection to the internet is awful. My previous computer (2013) is better than this one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Archie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received without a power cord and no stores have them. How do I suppose to use the computer?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow almost unusable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our son to use and every time he tries to play his game it crashed the game and lags so badly when it is working that he still cannot play. Big waste of money :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tech issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow computer. When I first purchased the computer it worked fine, but after 4months I started noticing issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer us not worth the money. I was cery disappointed in the purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Super slow!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible never worked right. Taking it back today.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HPletdown

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does not work properly. It doesnt load pages timely. It kicks out of programs and today would not even shut down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The items was not ask explained!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item came with the wrong mouse and keyboard, when calling customer service they were not able to correct the problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slower then virus infested computers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money and buy a better one. This computer responses a mouse click in 4 seconds minimum.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was lock, i had to youtube it and unlock because they had no avalable appoiment to fix it.. very diaappointe

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not happy with my buy. It was to loud and had a buzzing sound. I returned it and bought a better one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    week computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a computer you can't see buy this one everything is blurry spend the money for a better one

    No, I would not recommend this to a friend