Customer Ratings & Reviews
- Model:
- 14B-CA0013DX
- SKU:
- 6367729
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, touch screen functionality, and the price of this 2-in-1 Chromebook. Many appreciate its lightweight design and long battery life, along with the positive feedback on its performance and size. The sleek design is also frequently praised. There are currently no reported negative customer experiences.
This summary was generated by AI based on customer reviews.
Had to return.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy over heats and the fan noise was very loud and disruptive.
No, I would not recommend this to a friendIdk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not bad but it isn’t good if it makes any sense
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Aj,
Thanks very much for your review. I'm sorry to hear that the laptop did not meet your expectations. We always aim to make our customers happy, so if we can assist you with this or in selecting the product that best suits your needs, please don't hesitate to reach out to us directly at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Wouldn’t connect to router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer did not work for my daughter. The first one would not connect to our router so I was advised to return and order replacement. After waiting another 2 weeks for delivery the 2nd unit did the same thing. We had to buy completely different model which works great!
No, I would not recommend this to a friendIt doesn’t have a good camera and no disk holder
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent computer , I prefer the computer to have the cap lock
I would recommend this to a friendterrible product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased for a 2nd grader who is remote learning. Took it out of the box a few days before school started. Charged it and attempted to set it up. Computer just kept shutting down. RETURNED THE NEXT DAY. Employee at Best Buy couldn't get it to work either.
No, I would not recommend this to a friendShould have looked at it before purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have done a better review of item before purchase
No, I would not recommend this to a friendNever again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this zero stars I would. Maybe this is a good computer but I cant stand it. The screen is blurry and you have to pay to even use the basic adobe. Tried to return it and it was out of the window so now I am stuck with it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm truly sorry to hear that the laptop has been a disappointment. We build our devices with the intention of providing a reliable experience for our customers, so I can imagine how disheartening situations like this can be. Here are some resources that I hope will help you remedy the situation.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Display and touchscreen issues" to get started.
If the problems persist, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Don’t buy open box. Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy open box from these people. This chrome book won’t connect to the internet since I took it out the box initially and in order to get this fixed they want me to pay Geek Squad to fix it. Chrome OS is horrible too.
No, I would not recommend this to a friendFrozen already
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop freezes up and now won’t even turn on. Power light is on blue but frozen too and won’t turn of even. Haven’t even had it 2 months. Barely used it. Now it’s just sitting there black.
No, I would not recommend this to a friendprobably a bad loptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was fine, my daughters love it I purchased 2 but 7 days later the laptop did not turned on again, put it to charge for couple hours and still dead. I am returning it to Best buy as I said I purchased two let's hope the second laptop last longer.
No, I would not recommend this to a friendDisappointed I wasted my money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been practically useless. It’s slow, crashes and freezes all the time. I got it for my kid to use for virtual school this year and it’s ended up being unusable for that. A huge waste of over $400. I’m so disappointed.
No, I would not recommend this to a frienddont spend the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the worst computer. I had it 6 months and it stopped working. had it repaired and then after another 12 months stopped working again. I called HP support and they will not fix it anymore.
No, I would not recommend this to a friendUnit Died 3 weeks in to ownership
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it was a good product. Purchased for child for school. 3 weeks in and the system board died (per Geek Squad) and I could not wait 3 weeks for repair. Actually returned this defective and purchased an Asus Chromebook on this day.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer in April and I’ve had to replace the charger twice and just recently is shut off and will not turn back on despite having half a battery. Extremely frustrating this is. Especially since I was in the middle of class.
No, I would not recommend this to a friendMislead by your stafg
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were told by your in store sales person that the chrome book works with zoom. It does not work totally with zoom. That is why we inquired about this before we bought it. What we need it for. It does not work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks for sharing your experience with us. I'm sorry to hear that your purchase has been a disappointment and that there seems to have been a misunderstanding about Zoom. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.
If we can assist you with this or in selecting the product that best suits your needs, please don't hesitate to reach out to us directly at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
worthless laptop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the worst laptop i have ever bought the key board sucks the screen sucks havent used it that much i got an older laotop and its bettter than this 1
No, I would not recommend this to a friendExtremely Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this only two months ago. Very, very disappointed. The keyboard doesn’t work. Years ago U bought a HP laptop that gave me hell from the jump. Swore them off for years. Decided to purchase this chrome book and now I regret it.
No, I would not recommend this to a friendWASTE OF MONEY !!!!!!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WASTE OF TIME ! It isn’t even compatible to use iTunes EVEN OLD LAPTOPS CAN DO THAT. a galaxy tablet can do more then this pointless laptop I wouldn’t even call it that. It’s a folding tablet cause HECK NO TRASH
No, I would not recommend this to a friendStopped working after one week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my child for virtual learning. He only got to use it a few times before it stopped working. The chrome book screen said chrome OS is missing or defective. We returned the chrome book to the store.
No, I would not recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad sound quality. Bought sound board. Tech couldn’t get it to work. Offered to send tech for free. Right before appt they called and said not free. We returned and shopped elsewhere
No, I would not recommend this to a friend