Customer Ratings & Reviews
- Model:
- 14B-CA0013DX
- SKU:
- 6367729
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, touch screen functionality, and the price of this 2-in-1 Chromebook. Many appreciate its lightweight design and long battery life, along with the positive feedback on its performance and size. The sleek design is also frequently praised. There are currently no reported negative customer experiences.
This summary was generated by AI based on customer reviews.
Disappointed and poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chrome book is not working after 30 days of being purchased and return policy is only 14 days... very disappointing given the price Point and it’s only used for a 2nd grader virtual learning.
No, I would not recommend this to a friendBroke 4 months after warranty ended
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was great while it worked. It broke after 16 months. Best buy and HP would not do anything because it was 4 months out of warranty.
No, I would not recommend this to a friendMy son wanted to play games and was not able to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chrome book is so cute but my son wanted a laptop to be able to play games and download things and with the chrome book he was not able to and the games he could play we’re lagging alot
No, I would not recommend this to a friendPoor service and quality of product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard drive bad and took back within week and still waiting for replacement. Disgusted with service.
No, I would not recommend this to a friendLabtops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is more like a phone/tablet I wouldn’t recommend this to anyone if it’s being used for school or business it’s more for children and there games
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Johnny,
Thanks very much for your review. I'm sorry to hear that the laptop did not meet your expectations. We always aim to make our customers happy, so if we can assist you with this or in selecting the product that best suits your needs, please don't hesitate to reach out to us directly at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Definitely works better in the store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality picture. I hated the mouse pad. Kinda difficult to set everything up.....I took it back three days after the purchase. I wouldn’t even recommend this machine for a kid.
No, I would not recommend this to a frienddied within a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this machine until it shut down after a week of online teaching and would not come back on - maybe it was a flawed machine? I was sad to see it go.
No, I would not recommend this to a friendDoesnt let me do anything i want..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt let me connect my printer, nor download my apps... didnt like it, and its to late to return it.. so im stuck with it... don’t recommend getting it!
No, I would not recommend this to a friendDo not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!!! I purchased this chrome book for my daughter and she’s already having problems with it. The screen jumps and key strokes are not recognized.
No, I would not recommend this to a friendJust a tablet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the two in one design would give me pc and tablet capabilities, but this is just a glorified tablet.
No, I would not recommend this to a friendComputer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item less than a year ago and it stopped working. I took it to the Geek Squad and was told the Motherboard went out.
No, I would not recommend this to a friendPoor salesman knowledge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this due to salesmans lack of knowledge. I wanted windows. This doesnt support windows. Was disappointed. Bought something that did.
No, I would not recommend this to a friendDifference between the chromebook and laptop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was confused about the difference in a chromebook and a laptop. And because I purchased it online, no one was able to explain it to me.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is awful. You can't download anything, nothing is compatible with it and it is a waste of money. Find a different laptop.
No, I would not recommend this to a friendIt’s a no for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it twice already I’m so mad I hope I still have warranty I spent $400 and I don’t recommend
No, I would not recommend this to a friendFirst and Last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have many problemas connection with printer, and good luck if support help you resolve your issue. Definitely a bad Chromebook
No, I would not recommend this to a friendDoesn't last long
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop in June 10. It stopped charging August 31. What a waste of money.
No, I would not recommend this to a friendBroken
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year. I had this laptop purchased in March 2021 and it has broken as of September 2021
No, I would not recommend this to a friendI do not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend it, horrible navigation, crashed alot.
No, I would not recommend this to a friendContinuously restarts and shuts down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continuously restarts and shuts down when doing something so small as browsing the internet or using power point or word, etc.
No, I would not recommend this to a friend