Customer Ratings & Reviews
- Model:
- 14B-CA0023DX
- SKU:
- 6367735
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the ease of use and responsive touch screen of this 2-in-1 Chromebook. Its lightweight design and good battery life are also frequently praised, along with its overall quality for the price. While some users wish for more USB ports, the positive feedback on other features outweighs this minor drawback.
This summary was generated by AI based on customer reviews.
Not as expected.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touchscreen quit working correctly within an hour. Took it in to the Geekssquad and they couldn't fix it; said it was inverted. Gave me a new one. Guess what? Same thing happened. Won't get another one.
No, I would not recommend this to a friendNot Happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t very happy with the Chromebook as I thought I would be. It doesn’t work as well as a PC to me.
No, I would not recommend this to a friendDisplay goes bad
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send to HP after a week. When the computer updated, the screen did everything in reverse.
No, I would not recommend this to a friendStops Charging
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second computer where it just stops charging. I thought the first one was a fluke. We bought this computer in November and it no longer will turn on or charge. We got 3 months out of it. Nothing was done to the computer...it just stopped charging and turning on. VERY FRUSTRATING and a waste of $391!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
So sorry to hear that you're having trouble with your purchase. I can imagine how upsetting this experience must be, so I'd like to help.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Battery and Adapter Issues" to get started.
If the problems persists, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Not satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is freezing after the first 3 days of having it
No, I would not recommend this to a friendMad Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the laptop first arrived it had major malfunction issues and took forever to come one and one day it just stopped working entirely but I was able to exchange it for something better so that’s not too bad but I just wish I hadn’t received a damage chromebook
No, I would not recommend this to a friend- Pros mentioned:Battery life, Ease of use, Touch screen
Amazing!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! touch screen! Long battery life. Perfect size . I love it
I would recommend this to a friend Not satisfied with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return my purchase. I bought this for my granddaughter thinking this had a backlit keyboard. Unfortunately it does not. I plan to take this into the store as soon as I recuperate from the flu.
I would recommend this to a friendBad screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen flipped upside down and wouldn't go back to normal and the touchscreen wouldn't work either.
No, I would not recommend this to a friendChrome book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a month an a half into buying this it broke; the charging port stop working and it won’t charge, now is in a repair shop and waiting on it. Not good.
No, I would not recommend this to a friendRun away!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, do not buy. This is my second purchase of the same product and it failed just like the last one...stupid for buying again, I know.
No, I would not recommend this to a friendDied after less than a month of use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer failed after a few weeks. I assume that we got a lemon, but I have never seen a computer fail so quickly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks for sharing your experience with us. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.
Please know that we are always here to help and to assist you with selecting the product that best suits your needs. If you'd like to take us up on the offer of assistance, you can get in touch with us anytime at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Beautiful but broken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful device, but touchscreen because nonfunctional after updating Chrome OS. I had to return device.
No, I would not recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy makes no sense to have a cloud based laptop. Just pay the 200 more to get a real laptop
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Frank,
Thanks very much for your review. I'm sorry to hear that you are not thrilled with your new computer. I can assure you that we always aim to make our customers happy with our products, but can understand if you are disappointed that this one is not living up to expectations.
Please know that we are always here to help and to assist you with selecting the product that best suits your needs. If you'd like to take us up on the offer of assistance, you can get in touch with us anytime at this link: support.hp.com
Alexis
HP Care
Chrome book review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice computer but it doesn’t have a lot of features that my other laptop had. I would not recommend.
No, I would not recommend this to a friendNot my favorite
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the Chromebook. I prefer Apple products. Returning this product.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks for sharing your thoughts with us. I'm sorry to hear that the laptop did not meet your expectations. We always aim to make our customers happy, so if we can assist you with this or in selecting the product that best suits your needs, please don't hesitate to reach out to us directly at support.hp.com.
Alexis
HP Care
Chrome book
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chrome book was a complete waste of money. It doesn’t work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Angel,
I'm very sorry to hear that you're not happy with your Chromebook. I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so I would recommend you reach out to us directly for assistance via your preferred method at this link: support.hp.com
We are always here to help with any technical issues or to assist you with selecting the product that best suits your needs.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Clean
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slick and clean , nice keyboard. Lighting is a bit low and vision isn’t as HD as I’d like but so far it does the job for school .
I would recommend this to a friend- Pros mentioned:Ease of use
Nice hp device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well... daily usage... good for online work
I would recommend this to a friend Great Chromebook for school
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Chromebook. Y sons have used it for school work since 2020 and it is still running great.
I would recommend this to a friend